PRO price is not worth it, Overlord clause

Although the support team responded to an email every day, because of the time difference, it can not solve my problem fundamentally, I bought the PRO after watching the theme design, but I didn’t get what I wanted, even I provide My account password, the final result is still not good, the refund policy is more unfriendly to the buyer.
No one will buy something you don’t want, isn’t it?