Title: Pro Support Access
Last modified: March 26, 2025

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# Pro Support Access

 *  Resolved [webworks](https://wordpress.org/support/users/webworks/)
 * (@webworks)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/pro-support-access/)
 * Hello,
 * I just need an upgrade link, as the slider is breaking the website upon an update.
   Apparently it no longer recognizes my email address and I’m unable to login to
   pro-support.. But I can show proof of purchase and have my purchase ID Number.
 * Where should I go from here?
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpro-support-access%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * (@stevejburge)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/pro-support-access/#post-18383345)
 * Hi [@webworks](https://wordpress.org/support/users/webworks/). Thanks for using
   MetaSlider. We’ll be happy to help. Please email help @ metaslider .com with 
   your order details.
 *  Thread Starter [webworks](https://wordpress.org/support/users/webworks/)
 * (@webworks)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/pro-support-access/#post-18384158)
 * I’ve done that – thank you so much
 *  Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * (@stevejburge)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/pro-support-access/#post-18384192)
 * Thanks. We’ve got your email and will reply there.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Pro Support Access’ is closed to new replies.

 * ![](https://ps.w.org/ml-slider/assets/icon.svg?rev=3523572)
 * [Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider](https://wordpress.org/plugins/ml-slider/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ml-slider/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ml-slider/)
 * [Active Topics](https://wordpress.org/support/plugin/ml-slider/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ml-slider/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ml-slider/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Steve Burge](https://wordpress.org/support/users/stevejburge/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/pro-support-access/#post-18384192)
 * Status: resolved