Title: Pro Support lacking
Last modified: August 18, 2025

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# Pro Support lacking

 *  [erbrown777](https://wordpress.org/support/users/erbrown/)
 * (@erbrown)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/pro-support-lacking/)
 * EDIT: I have updated my rating based on the resolution of the most recent support
   ticket being resolved.
 * My original review as follows: If you are considering upgrading to get Pro support,
   don’t. There is no Pro support. You will spend hours explaining and re-explaining
   issues. Support do not read support requests or properly assess screen casts.
   You will spend a LOT of time waiting for a reply to your support ticket. When
   the reply does come, the quality of the reply is lacking. There will be a back
   an forth with days taken to reply to threads. Issues will remain unresolved for
   months while the ticket is ‘referred to the technical team to fix’. You will 
   then waste weeks migrating to another platform you should have used in the first
   place.
 * I will happily change my rating should the support improve and plugin issues 
   are fixed.
 * UPDATE: 18 Aug 2025:
 * Terrible Pro support continues to be an issue. You get a response one a week 
   on a Sunday, usually asking for information already provided or referring the
   ticket to the technical team to sit there for weeks.
    -  This topic was modified 2 years, 6 months ago by [erbrown777](https://wordpress.org/support/users/erbrown/).
    -  This topic was modified 9 months, 3 weeks ago by [erbrown777](https://wordpress.org/support/users/erbrown/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [rashed848](https://wordpress.org/support/users/rashed848/)
 * (@rashed848)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/pro-support-lacking/#post-17228444)
 * Hello [erbrown777](https://wordpress.org/support/users/erbrown/) !
   Thank you 
   for your patience and for bringing this to our attention. I want to acknowledge
   that we appreciate your feedback, and we are committed to resolving the outstanding
   issues you’ve encountered.
 * I wanted to provide additional information regarding your support ticket. We 
   have successfully addressed multiple issues that you reported, and we’re glad
   to hear that those resolutions were helpful.
 * However, the latest issue you’ve raised seems to require more in-depth inspection,
   particularly in relation to server configurations. It’s important to note that
   while we have addressed many concerns, some issues may be beyond the scope of
   our plugin and could be related to the server environment.
 * To thoroughly investigate and provide a comprehensive solution, we kindly ask
   for your cooperation and understanding. Your input and any additional details
   you can share within the support ticket will greatly assist our technical team
   in identifying and resolving the root cause.
 * We understand the importance of a prompt and effective resolution, and we want
   to assure you that your case is a priority for us. By working together and providing
   any relevant details, we are confident that we can reach a resolution and ensure
   the optimal performance of your website.
 * Thank you once again for your understanding and cooperation.
 * Best regards.
 *  [lmcusa2024](https://wordpress.org/support/users/lmcusa2024/)
 * (@lmcusa2024)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/pro-support-lacking/#post-17512643)
 * THIS is 100% accurate. I’m not sure if they are running some sort of scam operation.
   I paid for the lifetime pro membership for my site and it has been miserable.
   Painful to get someone to respond. I feel sick over it. It’s a mess and I’m not
   sure if this is a scam operation.
 *  Thread Starter [erbrown777](https://wordpress.org/support/users/erbrown/)
 * (@erbrown)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/pro-support-lacking/#post-17686288)
 * That lack of Pro Support continues. I was also looking at a lifetime membership.
   Glad I didn’t.
 * This company is all about marketing. They will even bribe you for a review to
   provide you with support.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Pro Support lacking’ is closed to new replies.

 * ![](https://ps.w.org/directorist/assets/icon-256x256.gif?rev=3185058)
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 * 3 replies
 * 3 participants
 * Last reply from: [erbrown777](https://wordpress.org/support/users/erbrown/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/pro-support-lacking/#post-17686288)