Title: Pro version Last modified: July 4, 2018 --- # Pro version * Resolved [Wp_begginer_pri](https://wordpress.org/support/users/wp_begginer_pri/) * (@wp_begginer_pri) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/) * Hi, * I have a client who emailed you (used your contact form + direct mail) and they will surely buy the pro version. However, they informed me that you did not reply to their email since 2 days. * I think you might be on a break since its the 4th or in the worst case their email is bouncing. Hence, I decided to write here to be sure that communications are ok. Please mark this as resolved if you find their email 🙂 Else, I will pass on your reply to them. (I cannot name them here) * Have a nice day ahead 🙂 * Best Regards, * Pri Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [AITpro](https://wordpress.org/support/users/aitpro/) * (@aitpro) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10463022) * We replied both times to 2 different emails. So the problem is not on our end. Have your client check their Junk or Spam email folder. If they do not see the emails from us then have them contact their web host to see if the blocked/rejected emails from us can be recovered. Below is my original email response to the first email that was sent to us: * [deleted email questions/answers per your request] - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). * Thread Starter [Wp_begginer_pri](https://wordpress.org/support/users/wp_begginer_pri/) * (@wp_begginer_pri) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10463092) * Hi, * I confirmed with them and they never got the email. Thankfully, I have copy pasted this and forwarded to them. * I have additionally asked them to use another ID to communicate further with you. * I have one additional request from them. Can you please delete your reply from here as this is public and they prefer the privacy of their email. I have successfully saved a copy. * Thanks a lot in advance. * Best Regards, * Pri * Plugin Author [AITpro](https://wordpress.org/support/users/aitpro/) * (@aitpro) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10463151) * deleted email questions/answers per your request * Plugin Author [AITpro](https://wordpress.org/support/users/aitpro/) * (@aitpro) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10463161) * Have them create a Google Gmail email account and make sure they do not forward/ route emails through their web host server. Google Gmail does not block/reject emails from us. The email problem these days is reaching epidemic proportions. Around 40% of automated emails are blocked/rejected due to web host anti-spam applications such as Spam Assassin and other anti-spam applications. Direct emails typically get through, but even that failure rate has been steadily increasing every year due to web host anti-spam applications such as Spam Assassin and other anti-spam applications. * I find it very ironic that web host server anti-spam applications could possibly make email communication obsolete. With a 40% failure rate of automated emails– email communication is no longer reliable these days. Something has to give at some point. 😉 * We created non-email based automated systems 2 years ago when the email failure rate was only around 25%. It was costing us sales, time, money, etc etc etc and was a constant headache for us and customers. * At the rate the email problem is increasing each year I predict that by 2 years from now 50% of all automated emails will be blocked or rejected by web host server anti-spam applications such as Spam Assassin, etc. - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). * Thread Starter [Wp_begginer_pri](https://wordpress.org/support/users/wp_begginer_pri/) * (@wp_begginer_pri) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10464862) * Hi, * I heard everything went well 🙂 Yes, the issue with email delivery is a huge one and is costing sales these days! * In order to kill the spam, they end up killing legitimate people’s business and this is surely not a good approach. Infact, this is not the first time they missed vital email. * But well, everything that ends well is well? 😉 * Thanks a lot for your quick responses. I am marking this as resolved. * Best Regards, * Pri * Plugin Author [AITpro](https://wordpress.org/support/users/aitpro/) * (@aitpro) * [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10466513) * Yep, the web host server anti-spam email application nightmare that is only getting worse every year had cost us around $40,000 in lost sales until we built non- email based automated systems. We now only lose around $3,000 per year in lost sales due to web host server anti-spam email applications, which is in the range of acceptable, but still obviously a serious worldwide problem. I believe it costs a fair amount for web hosts to process billions of spam emails so for them anti-spam email applications probably save them money, but unfortunately their customers are going to take the hit in lost sales due to unreliable email communication. 😉 - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). - This reply was modified 7 years, 11 months ago by [AITpro](https://wordpress.org/support/users/aitpro/). Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Pro version’ is closed to new replies. * ![](https://ps.w.org/bulletproof-security/assets/icon-128x128.png?rev=1731938) * [BulletProof Security](https://wordpress.org/plugins/bulletproof-security/) * [Support Threads](https://wordpress.org/support/plugin/bulletproof-security/) * [Active Topics](https://wordpress.org/support/plugin/bulletproof-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bulletproof-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bulletproof-security/reviews/) * 6 replies * 2 participants * Last reply from: [AITpro](https://wordpress.org/support/users/aitpro/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/pro-version-196/#post-10466513) * Status: resolved