Title: Pro-version causes error in apache log
Last modified: August 31, 2016

---

# Pro-version causes error in apache log

 *  Resolved [Peetu](https://wordpress.org/support/users/peetu/)
 * (@peetu)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/pro-version-causes-error-in-apache-log/)
 * Hello!
    I have bought your both Pro and Multifeed -versions and all have been
   great for few months but suddenly my technical support told me that Custom Facebook
   Feed causes this kind of message:
 * Customer Facebook Feed –plugin writes following kind of lines to Apache error
   log:
    “[Sun Jan 31 16:09:29.272084 2016] [:error] [pid 2592] [client 66.249.78.157:
   51300] PHP Notice: Undefined index: count in /…/…/public_html/wp-content/plugins/
   custom-facebook-feed-pro/cff-init.php on line 3270, referer: [https://www.e-tampere.fi/e-tampere-fi-tappara-ilves-uutiset-350×106/&#8221](https://www.e-tampere.fi/e-tampere-fi-tappara-ilves-uutiset-350×106/&#8221);
 * **Could you help me with this one, because I am not a technical guy – is it a
   bug/ or what? **
 * There is no surprise, that it is crucial to my customers and me to have this 
   plugin running correctly.
 * Thanks in advance and regards,
    – Peetu
 * [https://wordpress.org/plugins/custom-facebook-feed/](https://wordpress.org/plugins/custom-facebook-feed/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/pro-version-causes-error-in-apache-log/#post-7012959)
 * Hey Peetu,
 * That’s just a PHP notice stating that a variable name hasn’t been defined and
   shouldn’t affect the way the plugin works at all. Having said that, I’d still
   like to get to the bottom of the problem. So that I can look into it further 
   and pinpoint the problem in order to get it resolved could you submit a [support ticket](https://smashballoon.com/custom-facebook-feed/support/)
   on our website with your “System Info” from the plugin (WordPress Dashboard >
   Facebook Feed > Support > System Info). We’re not allowed to provide support 
   for the Pro version of the plugin on this WordPress.org forum, as it’s reserved
   for support for the free version only.
 * Many thanks!
 * John
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/pro-version-causes-error-in-apache-log/#post-7013052)
 * I’m marking this as resolved as we resolved it via email.
 * Thanks!
 * John

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pro-version causes error in apache log’ is closed to new replies.

 * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775)
 * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-facebook-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/)

## Tags

 * [apache-error-log](https://wordpress.org/support/topic-tag/apache-error-log/)

 * 2 replies
 * 2 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/pro-version-causes-error-in-apache-log/#post-7013052)
 * Status: resolved