Title: PRO version features not active
Last modified: June 30, 2020

---

# PRO version features not active

 *  [dmitryb1](https://wordpress.org/support/users/dmitryb1/)
 * (@dmitryb1)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/pro-version-features-not-active/)
 * Hi,
 * I recently activated a 7 day trial PRO version but when I activated it, my old
   FREE version is still displayed. I upgraded FG to the latest version, cleaned
   HTML and CSS cache, browser cache but it did not help. Please help.
 * Details:
 *     ```
       FooGallery version : 1.9.25
       WordPress version : 5.3.4
       Activated Theme : Savona
       WordPress URL : http://dmitry-bondarenko.ru
       PHP version : 5.6.40
       PHP GD : Loaded (V2)
       PHP Imagick : Loaded
       PHP Open SSL : Loaded
       PHP HTTP Wrapper : Found
       PHP HTTPS Wrapper : Found
       HTTPS Mismatch : None
       PHP Config[allow_url_fopen] : 1
       PHP Config[allow_url_include] : 1
       WP Image Editor : WP_Thumb_Image_Editor_Imagick
       Thumbnail Generation Test : http://dmitry-bondarenko.ru/wp-content/uploads/2018/11/DSC0977.jpg
       Extensions Endpoint : https://raw.githubusercontent.com/fooplugins/foogallery-extensions/master/extensions.json?v=g4&RC5wQ3q*V
       Extensions Errors : Nope, all good
       Extensions : 
       Extensions Active : Array
       (
           [0] => default_templates
           [1] => foobox
   
       Gallery Templates : Array
       (
           [0] => default
           [1] => image-viewer
           [2] => justified
           [3] => masonry
           [4] => simple_portfolio
           [5] => thumbnail
           [6] => polaroid_promo
           [7] => grid_promo
           [8] => slider_promo
       )
   
       Lightboxes : Array
       (
           [foogallery] => FooGallery PRO Lightbox
           [foobox] => FooBox
       )
   
       Settings : Array
       (
           [gallery_template] => slider_promo
           [gallery_sorting] => 
           [default_gallery_settings] => 0
           [caption_title_source] => caption
           [caption_desc_source] => desc
           [thumb_jpeg_quality] => 100
           [default_crop_position] => center,center
           [thumb_resize_upscale_small_color] => rgb(0,0,0)
           [language_images_count_none_text] => No images
           [language_images_count_single_text] => 1 image
           [language_images_count_plural_text] => %s images
           [default_retina_support] => Array
               (
                   [2x] => false
                   [3x] => false
                   [4x] => false
               )
   
       )
   
       Active Plugins : Array
       (
           [0] => foogallery/foogallery.php
           [1] => 404-page/404-page.php
           [2] => akismet/akismet.php
           [3] => classic-editor/classic-editor.php
           [4] => devices-elementor/elementor-devices.php
           [5] => easy-google-fonts/easy-google-fonts.php
           [6] => elementor/elementor.php
           [7] => fonts/fonts.php
           [8] => foobox-image-lightbox/foobox-free.php
           [9] => foogallery-premium/foogallery.php
           [10] => google-analytics-dashboard-for-wp/gadwp.php
           [11] => google-analytics-for-wordpress/googleanalytics.php
           [12] => heartbeat-control/heartbeat-control.php
           [13] => list-category-posts/list-category-posts.php
           [14] => photo-gallery/photo-gallery.php
           [15] => press-elements/press-elements.php
           [16] => themify-builder/themify-builder.php
           [17] => visual-portfolio/class-visual-portfolio.php
           [18] => wp-analytify/wp-analytify.php
       ```
   
 * Regards.

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 11 months ago](https://wordpress.org/support/topic/pro-version-features-not-active/#post-13055054)
 * I am sorry, but the author knows they cannot support any customer or pre-sales
   here.
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)

The topic ‘PRO version features not active’ is closed to new replies.

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## Tags

 * [pro](https://wordpress.org/support/topic-tag/pro/)
 * [trial](https://wordpress.org/support/topic-tag/trial/)

 * 1 reply
 * 1 participant
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/pro-version-features-not-active/#post-13055054)
 * Status: not resolved