Title: Pro Version Installation Last modified: August 22, 2016 --- # Pro Version Installation * Resolved [louisewattis](https://wordpress.org/support/users/louisewattis/) * (@louisewattis) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/) * Having used the free version of Team Members, I have just tried to install the Pro version and I am now unable to log in to my wp-admin page; I get a message that the website cannot display the page – it appears as though it can’t ‘see’ the wp-login.php file. * The site itself is still available when I go to the site URL; I just can’t get into the admin page. Could you please advise whether this is a known issue and what I could do to rectify it? * I have emailed [donnie@wpdarko.com](https://wordpress.org/support/topic/pro-version-installation-1/donnie@wpdarko.com?output_format=md) yesterday about this but I have just received an ‘undeliverable’ email message back so I wondered if Donnie could reply via this forum. * [https://wordpress.org/plugins/team-members/](https://wordpress.org/plugins/team-members/) Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [WP Darko](https://wordpress.org/support/users/spwebguy/) * (@spwebguy) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779804) * Hi Louis, * This is Donnie, sorry for the slow answer, it’s hard to see who posts on WordPress’ forums, we don’t receive notifications. * Next time feel free to use **our forums** for a faster answer: [http://wpdarko.com/](http://wpdarko.com/) * Never heard of this problem. What if you remove the plugin from the folder? Still can’t log into your admin panel? Did you have the same problem with the **Free version**? * Thread Starter [louisewattis](https://wordpress.org/support/users/louisewattis/) * (@louisewattis) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779891) * Hi Donnie * I’m afraid I can’t get on to your forums at work – there is something stopping it on our firewall, so I will have to contact you via this until we can get the firewall problem resolved, I’m afraid. * We have managed to find what the problem was with the installation by activating debugging on the site. It seems that there is a declaration in one of the PHP files in your pro plugin that has the same name in 2 places. We amended this and the login page then appeared. * I now have the Pro plugin installed, but for some reason it isn’t showing the images of the people when I preview the team in a post. The settings I am using are Three Members per line, Rounded Pictures, tried both enabling and grey borders, tried floating at top and inside the box, classic filter and 3 pixel border. * Do you have any idea what I could do to make the pictures appear? * Many thanks * Louise. * Plugin Author [WP Darko](https://wordpress.org/support/users/spwebguy/) * (@spwebguy) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779895) * Hi there, * No problem for the forum, here is good too. I’ll check everyday. * I tried reproducing your issue on my local WordPress install with no success. I don’t know why it is throwing an PHP error. I’m glad you got it to work again. * **Do you have a link to your team page?** I need to see it before I can help you. I don’t know what’s causing the problem yet. If you don’t want to post it here on WordPress you can send it to me (donnie@wpdarko.com). * Let me know how it goes. * NB: Sorry I called you Louis, it’s **Louise **right? * Thread Starter [louisewattis](https://wordpress.org/support/users/louisewattis/) * (@louisewattis) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779896) * Hi Donnie * Thanks for your reply. Due to the firewall issues, I can’t get emails to you either. * Unfortunately, it’s a corporate intranet, so I can’t give you a link to it. I’ll have a play with it and see if I can get it to work and let you know. * And yes, it is Louise, but don’t worry, I’ll answer to most things 🙂 * Many thanks * Louise. * Plugin Author [WP Darko](https://wordpress.org/support/users/spwebguy/) * (@spwebguy) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779897) * Hi, * I understand! No problem, you let me know if you need anything or if you’re still stuck after a while. As I told you I’ll check this thread at least once a day. * Plugin Author [WP Darko](https://wordpress.org/support/users/spwebguy/) * (@spwebguy) * [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779956) * Hi Louise, * How is it going? Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Pro Version Installation’ is closed to new replies. * ![](https://ps.w.org/team-members/assets/icon-256x256.png?rev=1849322) * [Team Members](https://wordpress.org/plugins/team-members/) * [Frequently Asked Questions](https://wordpress.org/plugins/team-members/#faq) * [Support Threads](https://wordpress.org/support/plugin/team-members/) * [Active Topics](https://wordpress.org/support/plugin/team-members/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/team-members/unresolved/) * [Reviews](https://wordpress.org/support/plugin/team-members/reviews/) ## Tags * [installation](https://wordpress.org/support/topic-tag/installation/) * [login](https://wordpress.org/support/topic-tag/login/) * [pro](https://wordpress.org/support/topic-tag/pro/) * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/) * 6 replies * 2 participants * Last reply from: [WP Darko](https://wordpress.org/support/users/spwebguy/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/pro-version-installation-1/#post-5779956) * Status: resolved