Title: Pro version – horrible support
Last modified: July 31, 2020

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# Pro version – horrible support

 *  [stefanroma](https://wordpress.org/support/users/stefanroma/)
 * (@stefanroma)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/pro-version-orrible-support/)
 * **The support is a completly waste of time.**
    Don’t waste time and money with
   this plugin. We buy this plugin and installed on Salient (one of the most famous
   themplate) and not work.
 * **So we decide ask to the support and give them the access like admin.**
    **After
   22hours waiting **for a reply David write: “Which plugin? And what are Panels?”
 * We think it is a joke.. because we wait 22hours for this reply!! This mean that
   he don’t open website and don’t try to access at admin and don’t KNOW THAT IN
   YOUR PLUGIN there are Panels!
 * So we explain him that he should know what are panels of his own plugin and he
   reply us that we have to write in other support forum… (other days)
    So at the
   begin seem that the support of main website QUAD is not the same support of “
   quadmenu”. Ok we went on “quadmenu” support and wrote exactly the same question
   and after 17hours the reply of the same person “David” (yes the same person!)
   was:
 * Maybe is a conflict with a theme or plugin.
 * –> Thank you genius!!! Is obvius that is this!!!
    So after 1 week to wait a obvius
   reply we decide don’t use this plugin. 1 week to the garbage and 15$ less. Good
   job David!
    -  This topic was modified 5 years, 10 months ago by [stefanroma](https://wordpress.org/support/users/stefanroma/).
    -  This topic was modified 5 years, 10 months ago by [stefanroma](https://wordpress.org/support/users/stefanroma/).
    -  This topic was modified 5 years, 10 months ago by [stefanroma](https://wordpress.org/support/users/stefanroma/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [quadlayers](https://wordpress.org/support/users/quadlayers/)
 * (@quadlayers)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/pro-version-orrible-support/#post-13195768)
 * hello [@stefanroma](https://wordpress.org/support/users/stefanroma/)
 * this is not the right place to request premium support
 * please go to
 * [https://quadmenu.com/account/support](https://quadmenu.com/account/support)
 *  Thread Starter [stefanroma](https://wordpress.org/support/users/stefanroma/)
 * (@stefanroma)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/pro-version-orrible-support/#post-13195796)
 * I know, this is a place where write review, a place where write my experience
   so people maybe don’t waste their time and money.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pro version – horrible support’ is closed to new replies.

 * ![](https://ps.w.org/quadmenu/assets/icon-256x256.jpg?rev=2916917)
 * [QuadMenu - Mega Menu](https://wordpress.org/plugins/quadmenu/)
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 * 2 replies
 * 2 participants
 * Last reply from: [stefanroma](https://wordpress.org/support/users/stefanroma/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/pro-version-orrible-support/#post-13195796)