Title: Problem
Last modified: November 2, 2017

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# Problem

 *  Resolved [soubhi](https://wordpress.org/support/users/soubhi/)
 * (@soubhi)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/problem-215/)
 * Hi and thank you for such great plugin, it is wonderful, just small problem.
   
   The attached photo to customer review can’t be more than 50kb size. of course
   this is very small size for a customer photo. I noted that someone else reported
   the same issue and you redirected him to the hosting server. but i think the 
   issue is not related to hosting as on my site i have uploaded many products photos
   with size 350kb and more, while in review the max size is 50kb. kindly try to
   solve this issue as soon as possible with thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-215%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/problem-215/#post-9646011)
 * Thanks for trying my plugin!
 * There are different technical ways to upload a picture in WordPress. If you are
   in the admin area, upload will done using one approach. If you want to upload
   a picture together with submitting a comment (or WooCommerce review), then it
   will be a different approach. The maximum size of uploaded file in these two 
   cases is controlled by different server settings.
 * Let’s do the following. Can you please install one of the popular plugins for
   upload of pictures with comments? For example, this one: [Comment Attachment](https://wordpress.org/plugins/comment-attachment/).
   Or any other plugin for attachment of images to comments. Next, please test upload
   of large images (350kb) with comments and see if it will work fine?
 * Reviews in WooCommerce are based on the standard WordPress comments, so upload
   of images will be handled in the same fashion. If upload of large images with
   comments work fine, it will mean that the problem is with my plugin. If it won’t,
   then the problem is related to your server config.
 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/problem-215/#post-9678448)
 * Can you please let me know if you followed my recommendations for troubleshooting
   this issue?
 *  Thread Starter [soubhi](https://wordpress.org/support/users/soubhi/)
 * (@soubhi)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/problem-215/#post-9678486)
 * Yes i did, and tried many plugins, they are all having the same problem, i checked
   with my hosting server, they did’t solve the problem, they said that my attachment
   file size can be up to 64000kb and i should not have this problem, and they can’t
   know why this is happening, but they said it is not related to webhosting, in
   short the problem still not solved and i am still trying to find a solution.
   
   Thank you for following up and asking.
 *  [大卫独立站营销](https://wordpress.org/support/users/ligang/)
 * (@ligang)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-215/#post-9961652)
 * Hey Soubhi
 * I want to know did you solve this problem?I have the sample issue with you.
 * My hosting answered configuration is no problem but they did not figure out where
   is the problem.
 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/problem-215/#post-10184336)
 * Different hosting providers set up different rules and limits for upload of images.
   It is difficult to troubleshoot this kind of problems because each web server
   has different software stack and different configuration parameters.
 * As a simple workaround, we added a new feature to our plugin that enables customers
   upload photos and videos directly from aggregated review forms. These forms are
   hosted on Amazon servers and don’t have any issues with upload of files. Uploaded
   files are then displayed on corresponding WooCommerce product pages. Please install
   version 3.27.1 or later of the plugin and try this new feature. If you notice
   any problems, please let me know.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem’ is closed to new replies.

 * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev
   =2532349)
 * [Customer Reviews for WooCommerce](https://wordpress.org/plugins/customer-reviews-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/customer-reviews-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/customer-reviews-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/customer-reviews-woocommerce/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [CusRev](https://wordpress.org/support/users/ivole/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/problem-215/#post-10184336)
 * Status: resolved