Title: Problem!?
Last modified: August 20, 2016

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# Problem!?

 *  [rendy140489](https://wordpress.org/support/users/rendy140489/)
 * (@rendy140489)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-42/)
 * After downloading this plug in my website doesn’t work any more
    so I deleted
   the file in ftp and in my own directory and the website still doesn’t
 * [http://www.snackbarhennieris.nl](http://www.snackbarhennieris.nl)
 * [http://wordpress.org/extend/plugins/wptouch/](http://wordpress.org/extend/plugins/wptouch/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [rendy140489](https://wordpress.org/support/users/rendy140489/)
 * (@rendy140489)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-42/#post-3585732)
 * oke the website works again after deactivate
    but this plugin doesn’t work on
   the mobile browser
 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-42/#post-3585809)
 * Hi,
 * What was the exact issue/behavior you were seeing when WPtouch was activated 
   and what device were you using to test? Thanks.
 *  Thread Starter [rendy140489](https://wordpress.org/support/users/rendy140489/)
 * (@rendy140489)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-42/#post-3585813)
 * well, when the plugin was activated, i couldn’t see the site in my samsung mobile
   so I just deactivated this plugin
 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-42/#post-3585824)
 * It could be that your particular device needs to be added to the custom user 
   agents area of your WPtouch settings. If you cannot see bravenewcode.com in the
   mobile theme when visiting on your device, this is likely the issue. You can 
   locate your user agent string by visiting whatsmyuseragent.com on your device.
   Enter just a single unique portion of the string in your WPtouch settings.
 * If that’s not the issue and you have a caching plugin or service active on your
   site, it may be serving stored pages using your desktop theme to your mobile 
   device. You may configure your caching plugin not to cache mobile pages nor to
   serve cached pages when mobile devices are detected. To do so, enter the user
   agents found under _Advanced Options > Custom User-Agents_ to the “rejected user
   agents” areas in your caching plugin’s settings. Remember to clear your plugin,
   browser, and device caches before retesting.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem!?’ is closed to new replies.

 * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960)
 * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wptouch/)
 * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/problem-42/#post-3585824)
 * Status: not resolved