Title: Problem
Last modified: August 21, 2016

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# Problem

 *  Resolved [JeekHeroes](https://wordpress.org/support/users/jeekheroes/)
 * (@jeekheroes)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/problem-68/)
 * The idea is very nice, but I have problems:
 * If I post a comment as an administrator, tells me (after my nick) “Not VERIFED”
 * Then, cme do I put an avatar?
 * I do I have to register to gravatar? Even the others who subscribe to my site
   to their profile personalzzare you must register to gravatar?
 * I have wordpress.org, change anything?
 * Thanks for the replies!
 * [https://wordpress.org/plugins/burnzone-commenting/](https://wordpress.org/plugins/burnzone-commenting/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [BurnZone](https://wordpress.org/support/users/burnzone/)
 * (@burnzone)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/problem-68/#post-4598473)
 * Hello JeekHeroes,
 * Thank you for contacting us.
 * The “not verified” badge is displayed whenever the email of a commenter is not
   verified. In order to make it disappear, you have to confirm your account by 
   verifying your email. If you didn’t get the email from BurnZone (although you
   should have in either Inbox or Spam folder of your email account), you can simply
   do the following:
 * 1) Go to your [profile page on BurnZone](http://www.theburn-zone.com/profile).
   A box saying “Your email address has not been verified.” should be displayed 
   on the page;
    2) Click “send it again”. Then you should have the confirmation
   mail sent to your email address; 3) Click the confirmation link in the email.
 * Then the “not verified” badge will disappear.
 * Regarding your second question: yes, for now the only option for displaying a
   custom avatar is using Gravatar. Please make sure you are using the exact email
   address when registering on Gravatar.
 * Please let us know in case you need more information or if you encounter any 
   other problems.
 * Regards,
    The BurnZone Team
 *  [khuu.ylt](https://wordpress.org/support/users/khuuylt/)
 * (@khuuylt)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/problem-68/#post-4598731)
 * I need help restoring a deleted forum topic. The forum has a technical error 
   where when trying to delete a single comment it deletes the entire thread of 
   comments (the entire forum topic). The first time I did this, I was trying to
   delete one comment. Then, I manually re-typed every single comment back into 
   the thread. The second time I accidentally clicked on the delete button my accident
   and everything is completely gone. Someone working at BurnZone sent me an email
   verifying that they found the error where deleting a single comment ends up deleting
   the entire thread but then never got back to me. I tried calling and emailing
   seeking help in restoring the forum topic thread that was deleted without losing
   any other currently added comments in the other forum topics, but no one have
   responded to any of my emails or phone calls. I am really hoping that someone
   can give me better customer service and support as I was relying on your product
   to work the way in which it was advertised.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/burnzone-commenting_242b35.svg)
 * [BurnZone Forums & Commenting](https://wordpress.org/plugins/burnzone-commenting/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/burnzone-commenting/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/burnzone-commenting/)
 * [Active Topics](https://wordpress.org/support/plugin/burnzone-commenting/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/burnzone-commenting/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/burnzone-commenting/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [khuu.ylt](https://wordpress.org/support/users/khuuylt/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/problem-68/#post-4598731)
 * Status: resolved