Title: Problem accessing Appearance Customize
Last modified: October 17, 2016

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# Problem accessing Appearance Customize

 *  Resolved [nrob63](https://wordpress.org/support/users/nrob63/)
 * (@nrob63)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/problem-accessing-appearance-customize/)
 * I installed the Contact Form 7 plugin now whenever the plugin is activated I 
   can not access Appearance – Customize just keep getting
 * The (website URL) page isn’t working
 * (website URL) is currently unable to handle this request.
 * If I deactivate the plugin it works fine then re-activate and it’s broken again.
   If I change the Theme to say Twenty Sixteen it works ok but when I go back to
   Responsive it’s still not working.
 * Any ideas what could be causing this?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Theme Author [CyberChimps](https://wordpress.org/support/users/cyberchimps/)
 * (@cyberchimps)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/problem-accessing-appearance-customize/#post-8322408)
 * Hi,
 * I tried at my end, but could not replicate the issue.
    It could be a plugin conflict.
   Can you please check once again by deactivating other plugins ?
 * Thanks.
 *  Thread Starter [nrob63](https://wordpress.org/support/users/nrob63/)
 * (@nrob63)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/problem-accessing-appearance-customize/#post-8322475)
 * If I deactivate the meta slider plugin it works with CF7 active. I have also 
   tried another contact form plugin Contact Form by Supsystic and see the same 
   behavior.
 * Thanks…..
 *  Theme Author [CyberChimps](https://wordpress.org/support/users/cyberchimps/)
 * (@cyberchimps)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/problem-accessing-appearance-customize/#post-8327648)
 * Hi,
 * Thanks for the update. I installed all the above mentioned plugins, but could
   not replicate the issue. The Customizer worked correctly with the plugins installed
   and active.
 * Another possibility could be that, if any changes are made to the theme files.
   
   If yes, kindly revert back the changes and check. If not, then maybe some files
   mistakenly could have got altered.
 * It would be best if you could please reupload the theme. (For backup of current
   theme folder, you can rename the old theme folder by adding “-old” to it – using
   FTP)
 * Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem accessing Appearance Customize’ is closed to new replies.

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 * Responsive
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 * 3 replies
 * 2 participants
 * Last reply from: [CyberChimps](https://wordpress.org/support/users/cyberchimps/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/problem-accessing-appearance-customize/#post-8327648)
 * Status: resolved