Title: Problem activating plugin
Last modified: November 7, 2019

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# Problem activating plugin

 *  Resolved [lofgrenfredrik](https://wordpress.org/support/users/lofgrenfredrik/)
 * (@lofgrenfredrik)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/problem-activating-plugin-3/)
 * Hello, I have some trouble when activating the plugin after installing it.
    The
   wordpress installation is running on [Pantheon](https://pantheon.io/), and the
   plugin is installed by downloading it locally, unzipping and adding it to the
   plugin folder and then uploading it to pantheon.
 * When trying to activate the plugin I get the following error message:
    `Warning:
   require_once(/srv/bindings/69e889a9a7314f3db03c2a357edb61e5/code/wp-content/plugins/
   cloudimage/public/class-cloudimage-public.php): failed to open stream: No such
   file or directory in /srv/bindings/69e889a9a7314f3db03c2a357edb61e5/code/wp-content/
   plugins/cloudimage/includes/class-cloudimage.php on line 136 Fatal error: require_once():
   Failed opening required '/srv/bindings/69e889a9a7314f3db03c2a357edb61e5/code/
   wp-content/plugins/cloudimage/public/class-cloudimage-public.php' (include_path
   ='.:/usr/share/pear:/usr/share/php') in /srv/bindings/69e889a9a7314f3db03c2a357edb61e5/
   code/wp-content/plugins/cloudimage/includes/class-cloudimage.php on line 136`
 * Cloudimage – Responsive Images as a Service: v2.1.6
    WordPress 5.2.4
    -  This topic was modified 6 years, 6 months ago by [lofgrenfredrik](https://wordpress.org/support/users/lofgrenfredrik/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Scaleflex](https://wordpress.org/support/users/cloudimage/)
 * (@cloudimage)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/problem-activating-plugin-3/#post-12121181)
 * Hello,
 * Thank you for your ticket.
    Do you have previous version of the plugin installed
   already? Also, can you give me more information about PHP version?
 * After that – we will try to reproduce the problem.
 * Have a nice day.
 *  Thread Starter [lofgrenfredrik](https://wordpress.org/support/users/lofgrenfredrik/)
 * (@lofgrenfredrik)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/problem-activating-plugin-3/#post-12121625)
 * Hello,
    Thank you for the response.
 * It’s on a clean install of wordpress without a previous version of cloudimage
   installed.
 * Versions:
    Cloudimage: v2.1.6 WordPress: v5.2.4
 * Other plugins installed:
    WP GraphQL: v0.4.0 WP GraphiQL: v1.0.1 Classic Editor:
   v1.5 FakerPress: v0.4.11
 * Hope this helps to reproduce the error.
 *  Thread Starter [lofgrenfredrik](https://wordpress.org/support/users/lofgrenfredrik/)
 * (@lofgrenfredrik)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/problem-activating-plugin-3/#post-12126309)
 * Updated to the newly released version 2.1.7 of the Cloudimage plugin and we are
   now able to activate the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem activating plugin’ is closed to new replies.

 * ![](https://ps.w.org/cloudimage/assets/icon-256x256.png?rev=2876919)
 * [Cloudimage](https://wordpress.org/plugins/cloudimage/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cloudimage/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cloudimage/)
 * [Active Topics](https://wordpress.org/support/plugin/cloudimage/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cloudimage/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cloudimage/reviews/)

 * 3 replies
 * 1 participant
 * Last reply from: [lofgrenfredrik](https://wordpress.org/support/users/lofgrenfredrik/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/problem-activating-plugin-3/#post-12126309)
 * Status: resolved