Title: Problem after plugin update Last modified: October 25, 2018 --- # Problem after plugin update * [Chris Grigoriadis](https://wordpress.org/support/users/manostasakof/) * (@manostasakof) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/) * Hello, thank you for the good plugin. * I have three sites with similar settings and structure, but after the last upgrade the plugin does not work in one of them. The menu appears normally on the front- end, but when it is pressed, it attempts to load for a few seconds and then the screen get stuck. I tried to install the plugin from the start, I deleted cache, but the problem remains. * Thank you very much, Chris * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-after-plugin-update-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [webcraftic](https://wordpress.org/support/users/webcraftic/) * (@webcraftic) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814189) * Hi, * Perhaps this is a conflict with one of your plugins. Could you try to disable other plugins and check if my plugin will work? Also, the conflict may be with the theme. * If this is a conflict, let me know which particular plugin is causing this conflict. * Also, if you can provide access to the site, you can send to the email: [https://clearfy.pro/contact-us/](https://clearfy.pro/contact-us/) * Best regards, Alex * [Bob333](https://wordpress.org/support/users/bob333/) * (@bob333) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814196) * The menu appears normally on the front-end, but when it is pressed, it attempts to load * Same for me * Best - This reply was modified 7 years, 7 months ago by [Bob333](https://wordpress.org/support/users/bob333/). * Thread Starter [Chris Grigoriadis](https://wordpress.org/support/users/manostasakof/) * (@manostasakof) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814323) * Strange, very strange… The conflict is with the only plugin I could not imagine. This is the premium plugin **“Easy Social Share Buttons” ver. 5.7**. The strange thing is that I use the same plugin in other two sites without problem. I search now in essb setup… * Chris * Plugin Author [webcraftic](https://wordpress.org/support/users/webcraftic/) * (@webcraftic) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814397) * [@bob333](https://wordpress.org/support/users/bob333/) Do you also have the ** Easy Social Share Buttons** plugin? * [@manostasakof](https://wordpress.org/support/users/manostasakof/) Can you send me a plugin for testing? [https://clearfy.pro/contact-us/](https://clearfy.pro/contact-us/) * Best regards, Alex * Thread Starter [Chris Grigoriadis](https://wordpress.org/support/users/manostasakof/) * (@manostasakof) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814431) * Sorry Alex, when you say “send me a plugin” what do you mean exactly? * Chris * Plugin Author [webcraftic](https://wordpress.org/support/users/webcraftic/) * (@webcraftic) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814448) * Chris, Can you send me a zip archive with the plugin **Easy Social Share Buttons**? Since I cannot download it freely available. * Best regards, Alex * Thread Starter [Chris Grigoriadis](https://wordpress.org/support/users/manostasakof/) * (@manostasakof) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814465) * Ok, done… * Plugin Author [webcraftic](https://wordpress.org/support/users/webcraftic/) * (@webcraftic) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814657) * [@bob333](https://wordpress.org/support/users/bob333/), [@manostasakof](https://wordpress.org/support/users/manostasakof/) * I released a hotfix, you can try, does it work for you? * Best regards, Alex * Thread Starter [Chris Grigoriadis](https://wordpress.org/support/users/manostasakof/) * (@manostasakof) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814688) * Unfortunately no… I keep searching, but essb has too many settings… * Chris * [Bob333](https://wordpress.org/support/users/bob333/) * (@bob333) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814780) * Solved for me Thanks * Thread Starter [Chris Grigoriadis](https://wordpress.org/support/users/manostasakof/) * (@manostasakof) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814806) * Hi Alex, * Unfortunately, I could not find anything. As a last solution I will try to reset settings in essbn, but if it does not succeed, I will have to disable your plugin on one web page, it is very sad because it really does a great job. (_Even more strange is that on the homepage I do not use the essb at all and its settings are exactly the same as those I have on other websites.)_ Anyway, I greatly appreciate your efforts to solve the problem, if there is anything newer please let me know… * Chris * Plugin Author [webcraftic](https://wordpress.org/support/users/webcraftic/) * (@webcraftic) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814909) * Chris, * Don’t worry, I’ll fix the problem. I need more time to test it. * If you have more information, let me know. * Best regards, Alex Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Problem after plugin update’ is closed to new replies. * ![](https://ps.w.org/gonzales/assets/icon-256x256.png?rev=1842106) * [Assets manager, dequeue scripts, dequeue styles for WordPress](https://wordpress.org/plugins/gonzales/) * [Frequently Asked Questions](https://wordpress.org/plugins/gonzales/#faq) * [Support Threads](https://wordpress.org/support/plugin/gonzales/) * [Active Topics](https://wordpress.org/support/plugin/gonzales/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gonzales/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gonzales/reviews/) * 12 replies * 3 participants * Last reply from: [webcraftic](https://wordpress.org/support/users/webcraftic/) * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-2/#post-10814909) * Status: not resolved