Title: Problem after plugin update
Last modified: February 15, 2024

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# Problem after plugin update

 *  Resolved [przemek554](https://wordpress.org/support/users/przemek554/)
 * (@przemek554)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/)
 * After the update, the plugin changes the color of the redirects and changes the
   structure of the elementor

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Thread Starter [przemek554](https://wordpress.org/support/users/przemek554/)
 * (@przemek554)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17428810)
 * Screenshots
 * [https://ibb.co/4JxpMJS](https://ibb.co/4JxpMJS)
   [https://ibb.co/rbf2b3y](https://ibb.co/rbf2b3y)
 *  Plugin Support [Pial](https://wordpress.org/support/users/iapial/)
 * (@iapial)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17432342)
 * Hello [@przemek554](https://wordpress.org/support/users/przemek554/)
 * I sincerely apologize for the inconvenience you’ve encountered following the 
   update of Essential Addons.
 * To assist you effectively, could you kindly provide the URL where you are experiencing
   the problem? It would also be beneficial to understand the theme you are currently
   using and whether there have been any recent modifications or updates to the 
   theme around the time when the issue occurred.
 * Looking forward to hearing from you
 * Warm regards,
   Pial
 *  Thread Starter [przemek554](https://wordpress.org/support/users/przemek554/)
 * (@przemek554)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17436426)
 * [https://dobretermo.pl/](https://dobretermo.pl/)
 * Site theme Hello Elementor. Errors occur when the Essential Addons for Elementor
   plug-in is active. Recently, some elements have been improved with css
 *  Plugin Support [Pial](https://wordpress.org/support/users/iapial/)
 * (@iapial)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17438551)
 * Hello [@przemek554](https://wordpress.org/support/users/przemek554/)
   I have checked
   the URL however it doesn’t show the issues that you have mentioned, Please take
   a look here : [https://d.pr/v/Fs2DQj](https://d.pr/v/Fs2DQj)If you are still 
   facing the issue Please try to check the issue from a Private window of your 
   browser and make sure to Purge and Disable your Caching Plugin temporarily during
   the Troubleshooting.Hope it helpsLet me know how it goes Thanks
 *  Thread Starter [przemek554](https://wordpress.org/support/users/przemek554/)
 * (@przemek554)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17440577)
 * These elements have been improved with css, if I remove the css formatting will
   be like this:
   [https://ibb.co/4JxpMJS](https://ibb.co/4JxpMJS)[https://ibb.co/rbf2b3y](https://ibb.co/rbf2b3y).
   I am sending 4 more screenshots where you can see the difference.Screen [https://ibb.co/vDGqBJZ](https://ibb.co/vDGqBJZ)(
   e.g. Pulsar Thermion, etc.) was taken on the user side with incorrect margin,
   but in the edit page [https://ibb.co/44pyqdp](https://ibb.co/44pyqdp) this margin
   is not there. There is a significant difference over which I have no control.
   The same is [https://ibb.co/GJKmbQj](https://ibb.co/GJKmbQj) and [https://ibb.co/FmWYcSq](https://ibb.co/FmWYcSq).
   Disabling the plugin the formatting is correct
 * I refreshed the cache and disabled the caching plugin, but with no result
 *  Plugin Support [Pial](https://wordpress.org/support/users/iapial/)
 * (@iapial)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17443672)
 * Hello again [@przemek554](https://wordpress.org/support/users/przemek554/)
   Really
   sorry for the inconvenience. I have looked at the before and after screenshots
   and we apologize for your recent experience. To assist properly, we need some
   more information regarding your site. First of all could you please share the
   Page template JSON file with us? Please follow the steps on the [video](https://d.pr/v/XkkAHY)
   to export your Elementor template then please share the JSON file with us.And
   also, Please share your Site’s [Systems info](https://elementor.com/help/share-my-system-info/)&
   Your Active Plugin list so that we can try to recreate the issue on our end.It
   would be highly helpful if you could provide a **Live active URL with a test 
   page** with the issue you are facing so that we can investigate the issue more
   quickly and provide a solution as soon as possible. Hope you understand Really
   appreciate your patience and understanding Looking forward to hearing from you
 *  Thread Starter [przemek554](https://wordpress.org/support/users/przemek554/)
 * (@przemek554)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17446093)
 * Elementor json: [https://www.szybkiplik.pl/omYcu7uapz](https://www.szybkiplik.pl/omYcu7uapz)
 * System info: [https://www.szybkiplik.pl/YHTC4Q8a6U](https://www.szybkiplik.pl/YHTC4Q8a6U)
 * The problem is with the “Advanced tabs” option. After disabling it, the problem
   disappears. I have prepared a subpage that shows the errors [https://dobretermo.pl/testowa-2/](https://dobretermo.pl/testowa-2/)
 * [https://ibb.co/dDG9kCq](https://ibb.co/dDG9kCq)
   [https://ibb.co/zP9mznT](https://ibb.co/zP9mznT)
   Here the plugin creates an additional margin that is only visible on the user
   side
 *  Thread Starter [przemek554](https://wordpress.org/support/users/przemek554/)
 * (@przemek554)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17446131)
 * This is also where the problem arises. The plug-in enlarges the size of the image
 * [https://ibb.co/88cXpKN](https://ibb.co/88cXpKN)
   [https://ibb.co/rF6z3sv](https://ibb.co/rF6z3sv)
 * Only and only on the side of the user
 *  Plugin Support [Pial](https://wordpress.org/support/users/iapial/)
 * (@iapial)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17450432)
 * Hello again,
   Thank you so much for the JSON file and the System info and the 
   test page.Please allow us some time to investigate
 * We will get back to you as soon as possible 
   Really appreciate your patience 
   and understanding Thanks
 *  Plugin Support [Pial](https://wordpress.org/support/users/iapial/)
 * (@iapial)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17458415)
 * Hello again,
   Thank you for allowing us time. We have tried to recreate the issue
   on our end, However we couldn’t reproduce the behaviour you are facing.We did
   investigate the JSON and the live URL according to the given screenshots, Since
   you have used short code for the widget Content, the JSON file can’t find the
   short code data as a result it’s an incomplete template take a look : [https://d.pr/v/UVDoxF](https://d.pr/v/UVDoxF).
   And after taking a deeper look at the Test URL we can see that all most all the
   issue is only happening because of Custom CSS used **Globally** on your site &
   the image is also showing larger size because of the custom CSS. Please take 
   look here : [https://d.pr/v/2wSuHR](https://d.pr/v/2wSuHR) I would recommend 
   to remove the Custom CSS or use them only for the specific content rather than
   GloballyHopefully it will resolve your issue.If you are still facing the after
   removing the CSS globally, you can reach our to our team directly [here](https://wpdeveloper.com/support)
   Thanks
 *  Plugin Support [Pial](https://wordpress.org/support/users/iapial/)
 * (@iapial)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17469478)
 * Hello again
 * Hope you are doing well.
 * About your issue, We still haven’t heard back from you. So, I am assuming your
   issue has been resolved. I am resolving this topic.
 * Have a nice day!

Viewing 11 replies - 1 through 11 (of 11 total)

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 * 11 replies
 * 2 participants
 * Last reply from: [Pial](https://wordpress.org/support/users/iapial/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/problem-after-plugin-update-6/#post-17469478)
 * Status: resolved