Title: Problem analytics Open emails
Last modified: July 9, 2021

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# Problem analytics Open emails

 *  Resolved [guillaumeglt](https://wordpress.org/support/users/guillaumeglt/)
 * (@guillaumeglt)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/problem-analytics-open-emails/)
 * Hello,
 * I have problem to track the statistics of my emails (i can track the click on
   the link but not the open). After i send my email, directly the email is writing
   already open but it’s not true.
 * Thanks

Viewing 1 replies (of 1 total)

 *  [Tahmid ul Karim](https://wordpress.org/support/users/tahmidulkarim/)
 * (@tahmidulkarim)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/problem-analytics-open-emails/#post-14741307)
 * Hello [@guillaumeglt](https://wordpress.org/support/users/guillaumeglt/),
 * Sorry for the delayed response. We always recommend opening a support ticket 
   in our dedicated support channel to get a fast reply.
 * Regarding your query, if you can share a few screenshots of the issues that you
   faced then it would be helpful for us to understand the problem more clearly.
   If you are still facing this issue then please submit a support ticket here –
   [https://wpmanageninja.com/support-tickets/](https://wpmanageninja.com/support-tickets/)
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Problem analytics Open emails’ is closed to new replies.

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## Tags

 * [open](https://wordpress.org/support/topic-tag/open/)

 * 1 reply
 * 2 participants
 * Last reply from: [Tahmid ul Karim](https://wordpress.org/support/users/tahmidulkarim/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/problem-analytics-open-emails/#post-14741307)
 * Status: resolved