Title: Problem API key Last modified: January 28, 2020 --- # Problem API key * Resolved [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-api-key/) * Hey. * I tried to install Pixo, but I get this message all the time: * Registration is successful, but API key generation failed! Error: * Regards Peter * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-api-key%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405481) * Hi, * Thanks for reporting this! * Did you register with an email as username? I see now that if the username is not a valid email, the same error appears. This is an issue in the plugin and I will fix it ASAP, but in the meantime, can you please try registerring again with a valid email address and at least 6-characters password? * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405617) * Hi, * The error reporting was just fixed. Please make sure you upgrade to plugin version 1.2.1. * Thread Starter [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405690) * I followed you advise above, but now I get this message: * Error: cURL error 7: Failed to connect to pixoeditor.com port 8443: Connection refused * Peter * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405717) * Hi Peter, * Well that’s better, at least we now have a proper error message 🙂 * This looks as a restriction of your hosting provider to `curl` external urls. * Still, you can register in Pixo’s Control Panel here: [https://pixoeditor.com:8443/cp/](https://pixoeditor.com:8443/cp/) * After registerring you can copy-paste the API key to your WordPress installation, just replace _yoursite.com_ with your real site in the link below: [http://yoursite.com/wp-admin/options-general.php?page=image-editor-pixo&settings](http://yoursite.com/wp-admin/options-general.php?page=image-editor-pixo&settings) * Hope this helps! * Thread Starter [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405824) * I tried to use my iPhone connection instead, but get the same error message. * I can´t register at your site, because I´m not a developer and can´t solve the question there. * Peter * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405834) * Type “pix0” in the input for the question. * Thread Starter [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12405865) * Thanks! * But where do I paste the key? * Peter * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406000) * [See my reply before my last one](https://wordpress.org/support/topic/problem-api-key/?output_format=md#post-12405717). * Thread Starter [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406035) * The link doesn´t work – 404 page. * Peter * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406052) * OK then try the following, go to the Pixo Settings page (Admin Menu –> Settings– > Image Editor). You will be asked for registration, then append `&settings` to the url in the address bar and press enter. This will open the view where you can add the API key. * Thread Starter [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406199) * I dot understand what you mean by this: ” then append &settings to the url in the address bar”. * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406242) * Thread Starter [peter0013](https://wordpress.org/support/users/peter0013/) * (@peter0013) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406330) * Super! Thanks Ickata. * Peter * Plugin Author [Ickata](https://wordpress.org/support/users/ickata/) * (@ickata) * [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406415) * Thank you! I’m marking the topic as resolved. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Problem API key’ is closed to new replies. * ![](https://ps.w.org/image-editor-by-pixo/assets/icon-256x256.jpg?rev=1973635) * [Image Editor by Pixo](https://wordpress.org/plugins/image-editor-by-pixo/) * [Frequently Asked Questions](https://wordpress.org/plugins/image-editor-by-pixo/#faq) * [Support Threads](https://wordpress.org/support/plugin/image-editor-by-pixo/) * [Active Topics](https://wordpress.org/support/plugin/image-editor-by-pixo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/image-editor-by-pixo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/image-editor-by-pixo/reviews/) * 14 replies * 2 participants * Last reply from: [Ickata](https://wordpress.org/support/users/ickata/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/problem-api-key/#post-12406415) * Status: resolved