Title: Problem at payment
Last modified: November 1, 2022

---

# Problem at payment

 *  Resolved [jameskat](https://wordpress.org/support/users/jameskat/)
 * (@jameskat)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-at-payment/)
 * Recently I have setup a woocommerce to create an eshop. I have install WooCommerce
   PayPal Payments and connected it with my Business paypal account. For testing
   purposes i have set up the plugin in sandbox mode. I have create a test product.
   When im in chechout page and press the Gold paypal button or the black button
   to pay with credit card. I get 2 errors.
 * INVALID_PARAMETER_SYNTAX The value of a field does not conform to the expected
   format.
    INVALID_STRING_LENGTH The value of a field is either too short or too
   long.
 * While searching to solve the errors i find that need to change the SKU. But nothing
   the problems do not solve.
 * Do you known how to solve this problem.
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-at-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Andreas W.](https://wordpress.org/support/users/aweissinpsyde/)
 * (@aweissinpsyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-at-payment/#post-16154765)
 * Hello [@jameskat](https://wordpress.org/support/users/jameskat/)
 * thank you for reaching out to us. Would it be possible to switch your sandbox
   account so its located in the US.
 * Can you please deactivate all other plugins during your tests please too? The
   SKU you already changed. Thats good because the amount of characters are limited.
 * We need to try to figure out what cause the issue on your site.
 * Have a nice day
    Kind regards Andreas
 *  Thread Starter [jameskat](https://wordpress.org/support/users/jameskat/)
 * (@jameskat)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-at-payment/#post-16155507)
 * Hello [@aweissinpsyde](https://wordpress.org/support/users/aweissinpsyde/)
 * if I switch the location on my account that will affect the policy?
 * Because I use the paypal for payments.
 * Thank you.
    Have a nice day.
 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-at-payment/#post-16161357)
 * Hello [@jameskat](https://wordpress.org/support/users/jameskat/)
 * I just saw the same on another support request. You can most likely resolve this
   by disconnecting and reconnecting the account to the plugin, using the connect
   wizard. The user ID is probably not saved correctly, and onboarding the plugin
   will correct this.
 * The location of the WooCommerce settings will not affect the policy, but will
   most likely not resolve this issue.
    Please let me know if this helps you resolve
   the issue.
 * Kind regards,
    Joost
 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/problem-at-payment/#post-16251491)
 * Hello,
 * since we did not receive any response or follow-up questions from you, we will
   assume you got this working to your requirements. If you still have any more 
   questions for us, please open a new thread, because we will mark this one as 
   resolved.
 * Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem at payment’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/problem-at-payment/#post-16251491)
 * Status: resolved