Title: Problem Backup – Error
Last modified: May 16, 2023

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# Problem Backup – Error

 *  Resolved [kinolab07](https://wordpress.org/support/users/kinolab07/)
 * (@kinolab07)
 * [3 years ago](https://wordpress.org/support/topic/problem-backup-error/)
 * Hi, a couple of months ago I’ve made a backup of my website with the plugin because
   I need to change the host.
 * Yesterday I’ve start a new wordpress installation in the new host, and when I
   try to install the backup.zip that I had download on my external drive, i had
   an error and this is the debug code: BMI-9pYrcYV6-63093
   I’ve try to upload the
   entire file on the folder that the plug-in suggest, and it is not recognize…When
   I’ve try to open the .zip I see that inside, i can’t found the two files:bmi_backup_manifest.
   jsonbmi_logs_thisbackupThese two files existe in other backup that I’ve done 
   before…. In my folder thare are only two sub-folder:db_tableswordpressSo… what
   can i do to restore my website in my new webhost??

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [3 years ago](https://wordpress.org/support/topic/problem-backup-error/#post-16748047)
 * Hello [@kinolab07](https://wordpress.org/support/users/kinolab07/) ,
 * Your backup file in question may be broken or incomplete. This can be caused 
   by damaged files included in the backup, commonly from other backup plugins.
    1. If you still have access to the source site –
 * Please make new backup with these settings applied:
   Open first section of the
   plugin named: “What will be backed up?”Find subsection named: “Exclude by folder/
   file name (case-sensitive)”Here add these three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)–
   Save first section once you do that
 * Then follow these steps on the website where you created your backup:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Enable alternate download method: [https://prnt.sc/1slr41w](https://prnt.sc/1slr41w)
    5. Save “Other options” section
    6. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * Once backup finish, check if it’s visible on backup(s) list and copy backup URL
   from here.
 * Go to the website where you want to restore that backup:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    3. Save “Other options” section
    4. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * Now you can start restoration with Super-Quick Migration module once again.
 * If that won’t work, please repeat the “force both processes to stop” step.
   Once
   you do that, download your backup and try to upload it manually.
 * You can upload your backup via FTP, cPanel or our Upload Area.
 * Let me know if that resolves your issue 🙂
 * 2. If you don’t have access to the source site any more, please send us an email
   with the reference/URL to this ticket, we might try to fix the backup file for
   you.
 * 
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [3 years ago](https://wordpress.org/support/topic/problem-backup-error/#post-16763619)
 * Hey [@kinolab07](https://wordpress.org/support/users/kinolab07/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem Backup – Error’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
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 * 2 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/problem-backup-error/#post-16763619)
 * Status: resolved