Problem between Elementor and Woocommerce

  • Resolved walterluis

    (@walterluis)


    6 years ago

    Hi,

    I am having problems when I try to add an element package to a woocommerce page.

    The message is the following:

    “The preview could not be loaded”

    I realized it was a problem between both plugins because I disable all of them, just keeping the Elementor plugin, then I installed one by one and the message showed up when I installed the woocommerce plugin

    Woocommerce: version 4.1.1
    Elementor: version 2.9.8 (free)

    Regards
    Walter

Viewing 1 replies (of 1 total)
  • AJ a11n

    (@amandasjackson)

    6 years ago

    Hi @walterluis

    While WooCommerce has its own default preferred style, that is overridden by the styling of the theme you use. In this case, that would be the Elementor page builder that you are using to design your site.

    You’ll want to contact their developer(s) for further help with this issue.

    To test the Preview option on your site you can try switching to the default Twenty Nineteen(https://en-ca.ww.wp.xz.cn/themes/twentynineteen/) or Storefront(https://woocommerce.com/storefront/) theme and disabling any designer plugins you are using.

    Keep mind, as with any change or test, it should be done staging site first or have full back up of your site.

Viewing 1 replies (of 1 total)

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  • 1 reply
  • 2 participants
  • Last reply from: AJ a11n
  • Last activity: 6 years ago
  • Status: resolved