Title: Problem creating a variable product Last modified: September 11, 2023 --- # Problem creating a variable product * Resolved [testadi](https://wordpress.org/support/users/testadi/) * (@testadi) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/) * Hi. I can´t create a variable product beacause when I clic “add new product” I don’t see the old interface (similar to create a new post in worpress) but a simple one without the option of select simple or variable product. Thanks a lot * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-creating-a-variable-product%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [hrn1995 (woo-hc)](https://wordpress.org/support/users/aguinaldodarla/) * (@aguinaldodarla) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17053886) * Hi [@testadi](https://wordpress.org/support/users/testadi/) * Can you share a screenshot with us of what it looks like? In the meantime, I recommend a few steps that may help. First, please ensure that you’ve updated WooCommerce to its latest version (8.1.0). If it’s already updated, this could be a cause of caching, so I’d suggest navigating to **WooCommerce** → **Status** → **Tools**, and doing the following to see if this makes any difference: - WooCommerce transients – `Clear` - Expired transients – `Clear` - Clear template cache – `Clear` * If not, please [clear your browser cache](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-browser-cache-in-all-major-browsers-fast-way/) and see if this resolves the issue. I hope it helps! * Thread Starter [testadi](https://wordpress.org/support/users/testadi/) * (@testadi) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17058434) * Thanks a lot Darla. I don’t know how to upload you the screenshot here :/ * Finally I found the way to do it but is kind of wierd. I’ll try to picture it: If I clic Products / add new product I go to a page where I can`t select if the product is variable or simple. How ever If I do it through the wizard I go to a different page with the classic interface, where the first question is the kind of product (simple, etc.) * [hrn1995 (woo-hc)](https://wordpress.org/support/users/aguinaldodarla/) * (@aguinaldodarla) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17061175) * Hi [@testadi](https://wordpress.org/support/users/testadi/) * Thanks for your response! You may follow the steps here [https://snipboard.io](https://snipboard.io) to take screenshots on your computer, then share the URL here.Also, does clearing your website’s and browser’s cache help?If not, we look forward to the screenshots of the before and after. * Additionally, please share a copy of your site’s System Status Report so that we can better understand your site’s current environment. - **System Status Report**: navigate to **WooCommerce** → **Status**. Select` Get system report` and then `Copy for support`. - **Fatal Error log**: Share a copy of any fatal error log found under **WooCommerce** → **Status** → **Logs**. * Thanks! * Thread Starter [testadi](https://wordpress.org/support/users/testadi/) * (@testadi) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17061636) * Hi Darla. Thanks for discover me snipboard ; ) * This is the page I see when I clic Add New Product in the menu: [https://snipboard.io/Xionq6.jpg](https://snipboard.io/Xionq6.jpg) * How ever, if I go throught the wizard ([https://snipboard.io/kFyl4i.jpg](https://snipboard.io/kFyl4i.jpg)) it takes me to this page: [https://snipboard.io/1nVk30.jpg](https://snipboard.io/1nVk30.jpg) and previously it asks me if is simple, variable, etc product. * Thanks a lot * System Status Report: * ```wp-block-code ` WordPress Environment WordPress address (URL): https://testadimoro.es
Site address (URL): https://testadimoro.es
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Taxonomies: Product Types: external (external)
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Newest: 2023-09-19 07:39:09 +0000 Failed: 21
Oldest: 2023-08-22 00:14:17 +0000
Newest: 2023-09-18 12:45:25 +0000 Pending: 5
Oldest: 2023-09-19 11:59:18 +0000
Newest: 2023-09-21 00:14:17 +0000 Status report information Generated at: 2023-09-19 07:45:45 +00:00
` ``` * Thanks a lot * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17077203) * Hello [@testadi](https://wordpress.org/support/users/testadi/), Seems like you enabled the new product editor, at the time it only supports simple products. You can disable it from `WooCommerce > Settings > Advance > Features`. * Link to image: [https://d.pr/i/Qzq59z](https://d.pr/i/Qzq59z) * Hope this helps! * Thread Starter [testadi](https://wordpress.org/support/users/testadi/) * (@testadi) * [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17079082) * Solved! Thanks a lot for your help Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Problem creating a variable product’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [testadi](https://wordpress.org/support/users/testadi/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/problem-creating-a-variable-product/#post-17079082) * Status: resolved