Title: problem deactivating
Last modified: June 21, 2023

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# problem deactivating

 *  [bigwavemaui](https://wordpress.org/support/users/bigwavemaui/)
 * (@bigwavemaui)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/problem-deactivating/)
 * Hi, I was trying to track down a conflict but by simply deactivating which caused
   me to have to roll back my database which I restored and then I tried again after
   checking the box **Delete Wordfence tables and data on deactivation** with the
   same result. I checked the user ini file and htaccess and there is no mention
   of wordfence. When I rename the wordfence plugins folder same again, website 
   crashes – any suggestions?
 * I love the plugin – will this happen on all the sites I have it installed?
 * Thanks
 * Brian

Viewing 1 replies (of 1 total)

 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/problem-deactivating/#post-16852696)
 * Thanks for your kind support for Wordfence. We appreciate it. 🙂
   I read in the
   review that you were tracking down a plugin or theme conflict. Though plugin 
   authors aren’t supposed to offer support in the reviews section, I thought it
   would be OK to pass on this recommendation since it isn’t specific to Wordfence.
   The traditional conflict troubleshooting advice is to ‘disable all your plugins
   and reactivate them until the problem shows again’. The problem is that the site
   can appear all wonky when you do that. Instead, you should try the Health Check
   plugin from the WordPress repository to test for compatibility issues. It’s a
   plugin that will allow you to simulate turning off your plugins and changing 
   your theme to a default WordPress theme (such as Twenty Twenty) – **_but only
   to you_**. Your visitors will continue seeing your site normally and so will 
   other logged in admins, editors, etc.. The plugin is from WordPress.org and you
   can download it for free from the WP plugin repository: [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
   Using Troubleshooting Mode, you can deactivate your plugins and themes. You can
   then reactivate your theme and plugins within the Health Check plugin one by 
   one, rechecking the problem after each reactivation. Once the problem reoccurs,
   you’ll know that the plugin or theme you just reactivated is the culprit, all
   without disrupting the way the site appears to the rest of the world. Shout out
   to [@clorith](https://wordpress.org/support/users/clorith/) for his awesome work
   on this!
 *  Regarding the problem of not being able to activate the plugin again, please
   [open a support request](https://youtu.be/NLswn9SkNY0) and we can help sort it
   out. You can add a link to this review for reference. Also let us know if deleting
   the Wordfence folder from /wp-content/plugins and then reinstalling it helps 
   at all. We look forwards to helping you solve the problem with you!
   Mia

Viewing 1 replies (of 1 total)

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 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/problem-deactivating/#post-16852696)