Title: Problem displaying Last modified: August 30, 2016 --- # Problem displaying * Resolved [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/) * Hi Gerkin, Very nice looking plugin – one we hope to make use of. We could not get the tooltip to display if we use a glossary term. To check it we used the standard wordpress theme / clean install, but still can’t get it to work. [http://test2.halfwayhost.com/2015/07/19/new-posts/](http://test2.halfwayhost.com/2015/07/19/new-posts/) I can provide login details. Can you assist? Thanks Luke * [https://wordpress.org/plugins/ithoughts-tooltip-glossary/](https://wordpress.org/plugins/ithoughts-tooltip-glossary/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/problem-displaying/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-displaying/page/2/?output_format=md) * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834764) * Hello, * Have you inserted the tooltip properly, with a “Text” attribute in the form, and a term selected into the search box? Have you any JS errors? Or failed request because of 500/404? Some other users seems to experiment the same issue, and I can’t find why. * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834770) * If you can, try using directly the shortcode. It’s format is like `[ithoughts_tooltip_glossary- glossary glossary-id="xxx"]My text inside[/ithoughts_tooltip_glossary-glossary]`` My text inside` is what will be diplayed into the link triggering the tooltip, and `xxx` is the id of your glossary term you want to link. Try to do that way. If it does not work, then, something is going wrong server-side. If it works, it means that the TinyMCE form have some problems. * Thread Starter [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834780) * Hi Gerkin, Should the glossary term page itself be publicly visible? E.g. [http://test2.halfwayhost.com/glossary/test/](http://test2.halfwayhost.com/glossary/test/)( we have 404) * We also have an undefined index in php here: [http://test2.halfwayhost.com/2015/07/19/new-posts/](http://test2.halfwayhost.com/2015/07/19/new-posts/) * Thanks * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834782) * Yes, glossary term should be publicly visible. Try to publish your term and tell me * About undefined index, thanks for the tip, gonna fix it now. * Edit: this error seems to be thrown because your tooltip does not have any content… * Thread Starter [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834785) * Hi, Our glossary terms are now visible ([http://test2.halfwayhost.com/glossary/test/](http://test2.halfwayhost.com/glossary/test/)) but the glossary tooltip is still not working. We do have data in each field. Hopefully its the undefined index? How do you apply a fix? Thanks… * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834793) * Hmmm, interesting. Can you copy/past the shortcode from the mode “text” of your editor please? * Thread Starter [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834803) * Sure: [ithoughts_tooltip_glossary-glossary glossary-id=”13″]Test tooltip[/ithoughts_tooltip_glossary- glossary] Theres also an error on the glossary terms page in the editor “lphaarchive in /home/sites/halfwayhost.com/public_html/test2/wp-content/plugins/ithoughts- tooltip-glossary/class/ithoughts_tt_gl.class.php on line 282” Shall I email you login details? Thanks * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834807) * Ok, cool 😀 So the problem seems to be server-side during determining if there is a term. Gonna make some checks. * About your error, there’s no need to send me details, as this bug is already fixed and wait for a release to be deployed. * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834808) * Have you enabled “static terms” mode? What is your “term link” mode? * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834811) * Ok, I think I’ve found the problem. What is your PHP version? A function seems to behave differently depending on pre/post PHP5.3.9 * Thread Starter [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834813) * Hi, its 5.3.28 * Thread Starter [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834814) * re “static terms” and term link mode, we have tried all combinations with no luck… I would think it must be the error code displayed here: [http://test2.halfwayhost.com/new-posts/](http://test2.halfwayhost.com/new-posts/) * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834826) * Hi, have you tried the new release ? It has some compatibility fixes, maybe it will solve your issue. The error you spotted should not be thrown anymore. * Thread Starter [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * (@ljgwheeler) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834827) * Hi, I tried the update and it did not work – but I also updated wordpress and disabled/enabled ithoughts – and now its working!! * Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/) * (@gerkin) * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/#post-6834828) * Wow, that is REALLY weird! But if everything works now, then, it’s okay 🙂 Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/problem-displaying/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-displaying/page/2/?output_format=md) The topic ‘Problem displaying’ is closed to new replies. * ![](https://ps.w.org/ithoughts-tooltip-glossary/assets/icon.svg?rev=1279756) * [iThoughts Tooltip Glossary](https://wordpress.org/plugins/ithoughts-tooltip-glossary/) * [Frequently Asked Questions](https://wordpress.org/plugins/ithoughts-tooltip-glossary/#faq) * [Support Threads](https://wordpress.org/support/plugin/ithoughts-tooltip-glossary/) * [Active Topics](https://wordpress.org/support/plugin/ithoughts-tooltip-glossary/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ithoughts-tooltip-glossary/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ithoughts-tooltip-glossary/reviews/) ## Tags * [display](https://wordpress.org/support/topic-tag/display/) * 18 replies * 2 participants * Last reply from: [ljgwheeler](https://wordpress.org/support/users/ljgwheeler/) * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/problem-displaying/page/2/#post-6834838) * Status: resolved