Title: Problem Facebook Connect
Last modified: February 11, 2019

---

# Problem Facebook Connect

 *  [texxhexx](https://wordpress.org/support/users/texxhexx/)
 * (@texxhexx)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problem-facebook-connect/)
 * Hi 🙂
 * Installed and activated the plugin and then wanted to do the “Facebook Connect”.
   Same problem came up on my Macbook pro on Firefox and Chrome. Please look here:
   [http://prntscr.com/mjf4d0](http://prntscr.com/mjf4d0)
 * Error: 400 Malformed request
 * Please support!
    Thank you Oliver

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-facebook-connect/#post-11210527)
 * Hi,
 * please try to:
    1. Go into your [Facebook account -> Settings -> Business integrations](https://www.facebook.com/settings?tab=business_tools),
       find the app Pixel Caffeine and remove it (don’t worry, you won’t lose anything);
    2. Go in the admin of the plugin -> General Settings
    3. Open the “Advanced Box” box at the bottom of the page
    4. Scroll down and click into the button “Reset Facebook Connection” (again, you
       won’t lose anything)
    5. Make a new Facebook login and confirm all permissions
 * Let me know, thanks.
 *  Thread Starter [texxhexx](https://wordpress.org/support/users/texxhexx/)
 * (@texxhexx)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-facebook-connect/#post-11214756)
 * Hi 🙂
 * Thanks mate but there is nothing to find in the Business Integrations. What now?
   
   Greeting, Oliver
 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-facebook-connect/#post-11415965)
 * Hey texxhexx,
 * sorry for the delay on seeing again this. Could you please paste here the URL
   where you get stuck on, removing eventual access token on it.
 * Thank you.
 *  Thread Starter [texxhexx](https://wordpress.org/support/users/texxhexx/)
 * (@texxhexx)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/problem-facebook-connect/#post-11474541)
 * Hi,
 * [http://prntscr.com/nhtbli](http://prntscr.com/nhtbli)
    …here you can see that
   there is nothing to remove within the business integrations. What now?
 * Thanks Oliver
 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [7 years ago](https://wordpress.org/support/topic/problem-facebook-connect/#post-11568878)
 * Hi,
 * I meant: could you please paste the entire URL I see when you receive the error?
   From this screenshot you can see the URL I’m referring to [http://prntscr.com/mjf4d0](http://prntscr.com/mjf4d0)
 * Clearly, censure the access token part.
    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem Facebook Connect’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/pixel-caffeine_e2ce0c.svg)
 * [Pixel Caffeine](https://wordpress.org/plugins/pixel-caffeine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixel-caffeine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixel-caffeine/)
 * [Active Topics](https://wordpress.org/support/plugin/pixel-caffeine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixel-caffeine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixel-caffeine/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/problem-facebook-connect/#post-11568878)
 * Status: not resolved