Title: problem image after update Last modified: November 1, 2019 --- # problem image after update * Resolved [NAROLLES](https://wordpress.org/support/users/narolles/) * (@narolles) * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/) * Hi Hector * After the last plugin update i have some problems * 1 – when i want to go in admin to WPP its very long and some time broken connexion– when i arrive its too long for changing page (parameter tool statistic) * 2 – in some page …the shortcode wpp don’t show the thumbnails or sometime one and not other * 3 – sometime the thumbnails are show in frontend and not in backend with elementor builder * Thanks for your help * [https://drive.google.com/open?id=1QtOZD1F9q0LUyRrrC4xEykn37hdRtWmG](https://drive.google.com/open?id=1QtOZD1F9q0LUyRrrC4xEykn37hdRtWmG) * [https://drive.google.com/open?id=1kDrbBNOFdfxiotP4bO2bfEzEwhuEoEen](https://drive.google.com/open?id=1kDrbBNOFdfxiotP4bO2bfEzEwhuEoEen) * [https://drive.google.com/open?id=1ZrYhZb1t1SatR6Zwrv40B1g16nsRikJi](https://drive.google.com/open?id=1ZrYhZb1t1SatR6Zwrv40B1g16nsRikJi) * [https://drive.google.com/open?id=1UjH3z1kPaaKHWN_DUKJ50OzvZSfv_yC9](https://drive.google.com/open?id=1UjH3z1kPaaKHWN_DUKJ50OzvZSfv_yC9) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-image-after-update%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/#post-12088830) * Hi [@narolles](https://wordpress.org/support/users/narolles/), * > 1 – when i want to go in admin to WPP its very long and some time broken connexion– > when i arrive its too long for changing page (parameter tool statistic) * The Stats section loads normally for me (and surely for other users as well, otherwise I’m guessing there would be more reports about this problem by now.) * Try using a different browser and see if it makes any difference. If not, you’ll need to do some more debugging ([check your browser’s console](https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/) and see if there are any related errors, for example) to find out what’s going on so I can help. * > 2 – in some page …the shortcode wpp don’t show the thumbnails or sometime one > and not other * > 3 – sometime the thumbnails are show in frontend and not in backend with elementor > builder * I checked the URL you shared. I’m guessing you’re talking about the “Top hebdo” section on the sidebar, correct? On four different browsers (Firefox, Chrome, Microsoft Edge, and Internet Explorer 11, all on Windows 10) the WPP shortcode loaded normally, including the thumbnails. Does this issue happen with a specific browser/operative system? * Alternatively, you can also just deactivate [the new Lazy Loading feature](https://cabrerahector.com/wordpress/wordpress-popular-posts-5-0-multiple-taxonomy-support-themes-thumbnail-lazy-loading-and-more/#image-lazyloading) via **Settings > WordPress Popular Posts > Tools** under **Thumbnails**. * Thread Starter [NAROLLES](https://wordpress.org/support/users/narolles/) * (@narolles) * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/#post-12088907) * thanks a lot for your quick reply * i follow your reasonment * in edge is ok for the post page i use chrome…its not ok ….but i see one very lastest update 78.0.3904.87 and after is ok * for the admin….after i remove lazyload in option and now it’s ok * for the longer to charge WPP in admin… is okay if as default is (taoday 7 30° but is longer for the CUSTOM as a default example 360 days – 1 315 714 views / 303 comments you check : custom as defaut you exit : ok you want come back in admin wpp….is longer * thanks * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/#post-12089013) * Ah, retrieving **almost a year of data** can of course take a while – especially if your site has been getting a lot of views during all that time. * I’m not sure if there’s anything I can do to improve the loading times of the Statistics chart when selecting such a large time range but I’ll do some testings and see if anything pops up. * Thread Starter [NAROLLES](https://wordpress.org/support/users/narolles/) * (@narolles) * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/#post-12089131) * Maybe if we go out of the admin of wpp? if we come back that it is automatically by default “today” or change the place of the tabs and the first tab is tools * for info as I am a press site pure player I can not destroy the posts whose base will increase thanks * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/#post-12095241) * > (…) if we come back that it is automatically by default “today” * Yes, that’s the intended behavior. * > (…) or change the place of the tabs and the first tab is tools * Most people will prefer having the Stats tab displayed first (me included) so I’m not going to do that, sorry. * I’m marking this as **resolved** as the original issue (images not loading) has been -pardon the redundancy- resolved. This doesn’t mean I won’t look into the Stats section issue you reported though (it loading slowly sometimes), I’ll run some tests as soon as I can. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘problem image after update’ is closed to new replies. * ![](https://ps.w.org/wordpress-popular-posts/assets/icon-256x256.png?rev=1232659) * [WP Popular Posts](https://wordpress.org/plugins/wordpress-popular-posts/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popular-posts/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-popular-posts/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-popular-posts/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popular-posts/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-popular-posts/reviews/) ## Tags * [lazy](https://wordpress.org/support/topic-tag/lazy/) * [loading](https://wordpress.org/support/topic-tag/loading/) * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/) * 5 replies * 2 participants * Last reply from: [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/problem-image-after-update/#post-12095241) * Status: resolved