Hi there @martiniacono2 !
Thank you for reaching out to us.
I’ve carefully checked the problem you’re referring to but I’m not sure if it’s Flexible Shipping’s fault.
I can see you’re using some custom theme and besides this some kind of custom checkout plugin? Please let me know if that’s correct.
You can see that the Flexible Shipping’s methods are showing correctly and when you change it – it gets changed. Data entered in the “Dati Fatturazione” stays even after white screen and going back to “Accedi” page.
This problem may be related to some other plugins used in your shop or a theme. For a start, please try to isolate an issue, by disabling plugins (except Woocommerce or these developed by us). Then enable plugins one by one, deleting cache each time, and check if the problem still exists.
If it does, please check if there is no theme conflict with the plugin. To do this install and enable Storefront – the official WooCommerce theme – and see if the problem persists.
Please let me know of the outcome.
Kind regards,
Maciej
Hi Marciej,
I contacted the DiviCommerce (DiviEngine) plugin support service. They ask me:
“I think there is a compatibility issue between BodyCommerce and Flexible Shipping.
The other plugin Flexible Shipping will hook into action and this action is either added via one of our modules or you can add it manually using our action/shortcode module.
Can you try to find out or ask the plugin developers what action they hook into?
Let me know.”
Plugin Support
lusp
(@lusp)
Hi @martiniacono2,
Could you please check if there are any errors saved at WooCommerce > Status > Logs matching the date when you hit the white screen?
Kind regards,
Łukasz
Hi Lukasz,
I have checked and there are no errors corresponding to the white screen.
Martin
Plugin Support
lusp
(@lusp)
Hi @martiniacono2,
Could you please reach us at https://flexibleshipping.com/support/ and type presale in the contact form? It looks like the problem you’ve encountered needs some further investigation which unfortunately cannot be done here due to the forum rules.
We are looking forward to your answer there.
Kind regards,
Łukasz
