Title: problem in shipping method changing
Last modified: April 15, 2021

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# problem in shipping method changing

 *  Resolved [martiniacono2](https://wordpress.org/support/users/martiniacono2/)
 * (@martiniacono2)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/)
 * Hello,
    I encountered the following problem during the fourth step of the checkout
   procedure: if I change the shipping method, a white screen appears and then it
   resumes from the first step of the checkout procedure.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-in-shipping-method-changing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [maciejdutkiewicz](https://wordpress.org/support/users/maciejdutkiewicz/)
 * (@maciejdutkiewicz)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/#post-14326839)
 * Hi there [@martiniacono2](https://wordpress.org/support/users/martiniacono2/)!
 * Thank you for reaching out to us.
 * I’ve carefully checked the problem you’re referring to but I’m not sure if it’s
   Flexible Shipping’s fault.
 * I can see you’re using some custom theme and besides this some kind of custom
   checkout plugin? Please let me know if that’s correct.
 * You can see that the Flexible Shipping’s methods are showing correctly and when
   you change it – it gets changed. Data entered in the “Dati Fatturazione” stays
   even after white screen and going back to “Accedi” page.
 * This problem may be related to some other plugins used in your shop or a theme.
   For a start, please try to isolate an issue, by disabling plugins (except Woocommerce
   or these developed by us). Then enable plugins one by one, deleting cache each
   time, and check if the problem still exists.
 * If it does, please check if there is no theme conflict with the plugin. To do
   this install and enable Storefront – the official WooCommerce theme – and see
   if the problem persists.
 * Please let me know of the outcome.
 * Kind regards,
    Maciej
 *  Thread Starter [martiniacono2](https://wordpress.org/support/users/martiniacono2/)
 * (@martiniacono2)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/#post-14363773)
 * Hi Marciej,
 * I contacted the DiviCommerce (DiviEngine) plugin support service. They ask me:
 * “I think there is a compatibility issue between BodyCommerce and Flexible Shipping.
 * The other plugin Flexible Shipping will hook into action and this action is either
   added via one of our modules or you can add it manually using our action/shortcode
   module.
 * Can you try to find out or ask the plugin developers what action they hook into?
 * Let me know.”
 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/#post-14365654)
 * Hi [@martiniacono2](https://wordpress.org/support/users/martiniacono2/),
 * Could you please check if there are any errors saved at **WooCommerce > Status
   > Logs** matching the date when you hit the white screen?
 * Kind regards,
    Łukasz
 *  Thread Starter [martiniacono2](https://wordpress.org/support/users/martiniacono2/)
 * (@martiniacono2)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/#post-14365772)
 * Hi Lukasz,
    I have checked and there are no errors corresponding to the white
   screen.
 * Martin
 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/#post-14368660)
 * Hi [@martiniacono2](https://wordpress.org/support/users/martiniacono2/),
 * Could you please reach us at [https://flexibleshipping.com/support/](https://flexibleshipping.com/support/)
   and type **presale** in the contact form? It looks like the problem you’ve encountered
   needs some further investigation which unfortunately cannot be done here due 
   to the forum rules.
 * We are looking forward to your answer there.
 * Kind regards,
    Łukasz

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘problem in shipping method changing’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping/assets/icon.svg?rev=2737045)
 * [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping](https://wordpress.org/plugins/flexible-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping/reviews/)

## Tags

 * [convenient](https://wordpress.org/support/topic-tag/convenient/)
 * [fast](https://wordpress.org/support/topic-tag/fast/)

 * 5 replies
 * 3 participants
 * Last reply from: [lusp](https://wordpress.org/support/users/lusp/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/problem-in-shipping-method-changing/#post-14368660)
 * Status: resolved