Title: Problem Loading Page
Last modified: August 21, 2016

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# Problem Loading Page

 *  [LutherLewing](https://wordpress.org/support/users/lutherlewing/)
 * (@lutherlewing)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/problem-loading-page-13/)
 * I get this message:
 * XML Parsing Error: unexpected parser state Location: jar:file:///C:/Program%20Files%
   20(x86)/Mozilla%20Firefox/omni.ja!/chrome/toolkit/content/global/netError.xhtml
   Line Number 304, Column 68: <div id=”ed_connectionFailure”>&connectionFailure.
   longDesc;</div>
 * Any help would be appreciated
 * Thanks in advance

Viewing 1 replies (of 1 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/problem-loading-page-13/#post-5017229)
 * Have you tried:
 * – deactivating **all** plugins to see if this resolves the problem. If this works,
   re-activate the plugins one by one until you find the problematic plugin(s).
 * – switching to the default theme to rule out any theme-specific problems.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading all files & folders – **except** the wp-content folder and wp-
   config.php & root .htaccess files – from a **fresh** download of WordPress. Make
   sure that you delete the old copies of files & folder before uploading the new
   ones.

Viewing 1 replies (of 1 total)

The topic ‘Problem Loading Page’ is closed to new replies.

## Tags

 * [connecting](https://wordpress.org/support/topic-tag/connecting/)
 * [parsing error](https://wordpress.org/support/topic-tag/parsing-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/problem-loading-page-13/#post-5017229)
 * Status: not resolved

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