Title: Problem logging into wordpress backend
Last modified: August 31, 2016

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# Problem logging into wordpress backend

 *  Resolved [scisgr8](https://wordpress.org/support/users/scisgr8/)
 * (@scisgr8)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-logging-into-wordpress-backend/)
 * I get a 500 internal server error when trying to log into wp backend.
    This started
   happening after I deleted 2 records in the wp users table.
 * My site was recently hacked and I did an upgrade, etc and fixed things.
    I went
   into the wp users table this morning and noticed 2 fields that had a user listed
   as localhost ?????? or something but no username, Pw, data, etc….
 * Out of security reasons, I deleted these two records thinking they weren’t mine
   and could be used to rehack the site. Ever since I did this I can’t log back 
   in.
 * Can anyone out there give me some advice what to do to fix what I deleted.
 * Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-logging-into-wordpress-backend/#post-6973048)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your admin panel, try deactivating all plugins.
   If you don’t have access to your admin panel, try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the Twenty Fifteen theme
   to rule-out a theme-specific issue. If you don’t have access to your admin panel,
   access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a `.htaccess` rule could
   be the source of the problem. To check for this, access your server via SFTP 
   or FTP, or a file manager in your hosting account’s control panel, and rename
   the `.htaccess` file. If you can’t find a `.htaccess` file, make sure that you
   have set your SFTP or FTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your .htaccess file, we may be able to help, but we’ll need
   a more detailed error message. Internal server errors are usually described in
   more detail in the server error log. If you have access to your server error 
   log, generate the error again, note the date and time, then immediately check
   your server error log for any errors that occurred during that time period. If
   you don’t have access to your server error log, ask your hosting provider to 
   look for you.
 *  Thread Starter [scisgr8](https://wordpress.org/support/users/scisgr8/)
 * (@scisgr8)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-logging-into-wordpress-backend/#post-6973135)
 * James,
 * thanks for the advice and explanation.
    Evidently, it was a server related issue
   on GoDaddy because it is working now.
 * Not sure what was going on, but after a couple of hours I was able to get in.
 * Regards,
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/problem-logging-into-wordpress-backend/#post-6973177)
 * You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem logging into wordpress backend’ is closed to new replies.

## Tags

 * ["500 internal server error"](https://wordpress.org/support/topic-tag/500-internal-server-error/)
 * [logging in](https://wordpress.org/support/topic-tag/logging-in/)
 * [multisite](https://wordpress.org/support/topic-tag/multisite/)
 * [wp-backend](https://wordpress.org/support/topic-tag/wp-backend/)

 * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/problem-logging-into-wordpress-backend/#post-6973177)
 * Status: resolved

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