Title: Problem moving site from WordPress.com
Last modified: June 12, 2019

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# Problem moving site from WordPress.com

 *  [rmichelli](https://wordpress.org/support/users/rmichelli/)
 * (@rmichelli)
 * [7 years ago](https://wordpress.org/support/topic/problem-moving-site-form-wordpress-com/)
 * Hello. I have created WordPress sites before on different hosting providers, 
   however the most recent one I created I did completely on WordPress.com. I soon
   found out the restrictions of doing so and some plugins I wanted, etc., not being
   able to work. So, I did a complete back up of my site and migrated/reinstalled
   it with another hosting company. After it completed and I changed DNS servers,
   the site was not visible. With some browsers I get error saying: NET::ERR_CERT_AUTHORITY_INVALID.
   With other browsers I just get “The site is experiencing technical difficulties.”
 * I was in long tech support chat and they could’t figure it. They said the wp-
   config.php file that we have is missing some crucial database information. There
   seems to be some trouble with connecting the wp-config to the database, even 
   with a custom- generated wp-config file they tried creating so escalating to 
   upper support to look.
 * Has anyone else experienced problems moving a site from wordpress.com?
    -  This topic was modified 7 years ago by [rmichelli](https://wordpress.org/support/users/rmichelli/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [7 years ago](https://wordpress.org/support/topic/problem-moving-site-form-wordpress-com/#post-11632208)
 * The issues you’re experiencing are not related to wp.com. You have not properly
   set up WP on your new host. Ask your host for the proper DB information and then
   edit it into wp-config.php.
 *  Thread Starter [rmichelli](https://wordpress.org/support/users/rmichelli/)
 * (@rmichelli)
 * [7 years ago](https://wordpress.org/support/topic/problem-moving-site-form-wordpress-com/#post-11632253)
 * Thank you Steve for your help. WP was already installed on my server account 
   before I migrated site as it was specifically a plan for WordPress sites. Maybe
   it overwrote what was in place? And I’m not technically inclined but would think
   this would have been something simple enough for a tech support person to figure
   out after being in a chat with them for 45 min and them consulting others… then
   giving up to escalate my issue.
 * In any case, thank you. I will pass along that info and see what happens.
    -  This reply was modified 7 years ago by [rmichelli](https://wordpress.org/support/users/rmichelli/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem moving site from WordPress.com’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [rmichelli](https://wordpress.org/support/users/rmichelli/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/problem-moving-site-form-wordpress-com/#post-11632253)
 * Status: not resolved

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