Title: problem plugin
Last modified: August 28, 2023

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# problem plugin

 *  Resolved [sokar87](https://wordpress.org/support/users/sokar87/)
 * (@sokar87)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/problem-plugin-6/)
 * Unable to make the plugin work with the different form plugin 
   I tried with forminator
   with the reduction of the class id. in the dev console i have these messagesGoogle
   Maps JavaScript API has been loaded directly without a callback. This is not 
   supported and can lead to race conditions and suboptimal performance. For supported
   loading patterns please see [https://goo.gle/js](https://goo.gle/js)
 * simple-address-autocomplete-public.js?ver=6.3:53 Uncaught ReferenceError: id 
   is not defined
   at simple-address-autocomplete-public.js?ver=6.3:53:29

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [2 years, 9 months ago](https://wordpress.org/support/topic/problem-plugin-6/#post-17016933)
 * [@razakhadim](https://wordpress.org/support/users/razakhadim/)
 * I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean
   well but please **never ask for credentials on these forums.**
    - [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us escalating
   this to the plugins team.**
 * It’s never necessary to do that. Here’s why.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through[ enabling WP_DEBUG](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
      and how to log that output to a file and how to share that file.
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 *  Plugin Author [Raza Khadim](https://wordpress.org/support/users/razakhadim/)
 * (@razakhadim)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/problem-plugin-6/#post-17017115)
 * [@sterndata](https://wordpress.org/support/users/sterndata/) mate, I was trying
   to help not trigger your paranoia. But thanks, I will keep that in mind.
 * [@sokar87](https://wordpress.org/support/users/sokar87/) can you please send 
   the link to the page where you have activated the plugin and maybe a screenshot
   of the settings page. I will see what I can do from that.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘problem plugin’ is closed to new replies.

 * ![](https://ps.w.org/simple-address-autocomplete/assets/icon-256x256.png?rev=
   2752318)
 * [Simple Address Autocomplete](https://wordpress.org/plugins/simple-address-autocomplete/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/simple-address-autocomplete/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/simple-address-autocomplete/)
 * [Active Topics](https://wordpress.org/support/plugin/simple-address-autocomplete/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/simple-address-autocomplete/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/simple-address-autocomplete/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Raza Khadim](https://wordpress.org/support/users/razakhadim/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/problem-plugin-6/#post-17017115)
 * Status: resolved