Title: Problem receiving emails
Last modified: December 23, 2025

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# Problem receiving emails

 *  Resolved [hemsy](https://wordpress.org/support/users/hemsy/)
 * (@hemsy)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/problem-receiving-emails-2/)
 * When visitors fill out the form and submit it, I do not receive any emails at
   my email address, even though everything is correctly configured.

Viewing 1 replies (of 1 total)

 *  Plugin Support [TomStylemixThemes](https://wordpress.org/support/users/tomstylemixthemes/)
 * (@tomstylemixthemes)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/problem-receiving-emails-2/#post-18767022)
 * Hi [@hemsy](https://wordpress.org/support/users/hemsy/)
 * If emails are not being sent, please check how your website handles outgoing 
   emails. Many hosting mail servers are not properly configured for sending PHP
   emails, so messages may fail to send or end up in the spam folder.
 * Our theme uses the standard WordPress `wp_mail()` function to send emails. We
   cannot fully control or guarantee email delivery, as this depends on your hosting
   mail server and email environment.
 * To investigate this further, we recommend installing the **WP Mail Logging** 
   plugin. It will help you verify whether emails are actually being triggered and
   sent from the calculator or not, giving you a clear picture of what happens during
   the email-sending process.
 * With regards

Viewing 1 replies (of 1 total)

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## Tags

 * [emails](https://wordpress.org/support/topic-tag/emails/)

 * 1 reply
 * 2 participants
 * Last reply from: [TomStylemixThemes](https://wordpress.org/support/users/tomstylemixthemes/)
 * Last activity: [5 months, 2 weeks ago](https://wordpress.org/support/topic/problem-receiving-emails-2/#post-18767022)
 * Status: resolved