Title: problem receiving feedback
Last modified: December 30, 2020

---

# problem receiving feedback

 *  Resolved [juanma_07](https://wordpress.org/support/users/juanma_07/)
 * (@juanma_07)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/)
 * can you help me with this error (it’s coming up since the customer complete the
   form in cusrev.com )
 * There is an issue with posting review data to your shop. Please make sure that
   Customer Review plugin is updated and works correctly. For troubleshooting tips
   and information about re-posting reviews that could not be transmitted successfully
   from the first time, please refer to this support article: Errors when posting
   reviews to WordPress.
 * Technical details:
    TypeError: response.data.trim is not a function

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [cusrev](https://wordpress.org/support/users/cusrev/)
 * (@cusrev)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13850138)
 * Thanks for trying our plugin!
 * Can you please let me know your shop’s URL and when did you receive this error?
 *  Thread Starter [juanma_07](https://wordpress.org/support/users/juanma_07/)
 * (@juanma_07)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13852078)
 * Hi there! it’s an awesome and really useful plugin!
 * i have the review process as a manual mode. Sending request to every order/user
   over 10 days since the order was completed.
 * This problem is coming up when user has just finished the review in cusrev.com
   (
   Admin receive an email with that problem to fix).
 * Im trying to get disabled all my function snippet in order to seek the problem
   there. In meanwhile can you help me to find ways to solve it?
 * My Woo site: [https://brannacademy.cl](https://brannacademy.cl)
 * best
    Juanma
    -  This reply was modified 5 years, 5 months ago by [juanma_07](https://wordpress.org/support/users/juanma_07/).
 *  [foule](https://wordpress.org/support/users/fouleleader/)
 * (@fouleleader)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13853735)
 * Hello, we have the same problem, we receive tons of emails with this subject :
   [
   CusRev] Error when posting reviews to WooCommerce
 * In the emails there is this line :
    Technical details: TypeError: response.data.
   trim is not a function
 * What to do to solve this ?
 * Thanks,
 * Site : [https://casaazul.shop](https://casaazul.shop)
 *  Plugin Support [cusrev](https://wordpress.org/support/users/cusrev/)
 * (@cusrev)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13856990)
 * Thanks for providing additional information.
 * It looks like you have Cloudflare enabled for brannacademy.cl. Cloudflare can
   block review forms from transmitting reviews to your WooCommerce site. To resolve
   this issue, please whitelist the IP address of the review forms in your Cloudflare
   account. You can find information about the IP address in this support article:
   [Errors When Posting Reviews to WordPress](https://help.cusrev.com/support/solutions/articles/43000586999-errors-when-posting-reviews-to-wordpress).
 * After you whitelist the IP address, please re-post the failed reviews to WooCommerce
   as described in the same support article (see the link above).
 *  [foule](https://wordpress.org/support/users/fouleleader/)
 * (@fouleleader)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13857937)
 * We do not use cloudflare on [https://casaazul.shop](https://casaazul.shop) but
   we have the same problem !
 *  Plugin Support [cusrev](https://wordpress.org/support/users/cusrev/)
 * (@cusrev)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13858136)
 * [@fouleleader](https://wordpress.org/support/users/fouleleader/) please create
   a separate topic about your problem.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘problem receiving feedback’ is closed to new replies.

 * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev
   =2532349)
 * [Customer Reviews for WooCommerce](https://wordpress.org/plugins/customer-reviews-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/customer-reviews-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/customer-reviews-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/customer-reviews-woocommerce/reviews/)

## Tags

 * [function](https://wordpress.org/support/topic-tag/function/)

 * 6 replies
 * 3 participants
 * Last reply from: [cusrev](https://wordpress.org/support/users/cusrev/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/problem-receiving-feedback/#post-13858136)
 * Status: resolved