Title: Problem retrieving data from Twitter
Last modified: August 22, 2016

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# Problem retrieving data from Twitter

 *  Resolved [Tereza17](https://wordpress.org/support/users/tereza17/)
 * (@tereza17)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter-2/)
 * Hi
    I have never installed a widget before, so am probably doing something incredibly
   stupid!
 * I have downloaded the rotating tweets app and added the widget to the website.
   However, I am getting the following error messages:
 * – Problem retrieving data from Twitter
    – Please check the Twitter name in the
   widget or shortcode, Rotating Tweets settings or the Twitter API status. – Twitter
   error code: 215 – Bad Authentication data
 * I am not really sure where I should be checking the twitter name, I have looked
   at the settings in application.
    In settings under: – Name, it would not accept
   the twitter name or rotating tweets so I put in ‘500 word per day tweets’ which
   it accepted. – Description – again not sure what to put in, so put in ‘twitter
   feed’ I am assuming that it is here I am probably doing something wrong.
 * In your instructions, you say copy the ‘consumer’ information to the settings
   page, but there is nowhere to copy these across to.
    Help please. Thank you.
 * [https://wordpress.org/plugins/rotatingtweets/](https://wordpress.org/plugins/rotatingtweets/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Martin Tod](https://wordpress.org/support/users/mpntod/)
 * (@mpntod)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter-2/#post-5671591)
 * That sounds like a problem with the authentication data on the settings page.
 * If you go to the Dashboard/Settings/Rotating Tweets page, have you successfully
   entered all the ‘Twitter API Settings’ data – specifically the:
    - Twitter API Consumer Key
    - Twitter API Consumer Secret
    - Twitter API Access Token
    - Twitter API Access Token Secret
 *  Thread Starter [Tereza17](https://wordpress.org/support/users/tereza17/)
 * (@tereza17)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter-2/#post-5671601)
 * Hi Martin
    Thank you for your prompt response. I assume that you are referring
   to the Twitter Apps Dashboard Setting page – is that correct? But I can’t see
   a ‘Rotating Tweets page’.
 * Under settings I have:
    Name: 500wordsperday1 Description: Rotating tweets Website:
   [http://500wordsperday.com/](http://500wordsperday.com/) Next page is Keys and
   Access Tokens and the information that you refer to is there.
 * Am I looking in the right place?
 * Or should I be putting this information into the webpage?
 * Sorry, I am obviously being very thick about this.
 * Thank you for all your help.
 * Cheers,
 * Tereza
 *  Thread Starter [Tereza17](https://wordpress.org/support/users/tereza17/)
 * (@tereza17)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter-2/#post-5671604)
 * Hi Martin
 * Being thick – all sorted now. I hadn’t copied the information to the website 
   settings – doh!
 * Thank you.
 * Cheers,
 * Tereza
 *  Plugin Author [Martin Tod](https://wordpress.org/support/users/mpntod/)
 * (@mpntod)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter-2/#post-5671610)
 * Glad it’s working for you now! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem retrieving data from Twitter’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/rotatingtweets.svg)
 * [Rotating Tweets (Twitter widget and shortcode)](https://wordpress.org/plugins/rotatingtweets/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/rotatingtweets/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/rotatingtweets/)
 * [Active Topics](https://wordpress.org/support/plugin/rotatingtweets/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/rotatingtweets/unresolved/)
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## Tags

 * [Rotating Tweets](https://wordpress.org/support/topic-tag/rotating-tweets/)

 * 4 replies
 * 2 participants
 * Last reply from: [Martin Tod](https://wordpress.org/support/users/mpntod/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter-2/#post-5671610)
 * Status: resolved