Title: Problem retrieving data from Twitter
Last modified: August 21, 2016

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# Problem retrieving data from Twitter

 *  Resolved [douglashanks](https://wordpress.org/support/users/douglashanks/)
 * (@douglashanks)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter/)
 * Hello,
 * I’ve created a Twitter application and have posted all of the information and
   keys into the Rotating Tweets under Settings.
 * I’m running it as a Widget and it continually displays the message:
 * Problem retrieving data from Twitter
 * Not sure what is wrong.
 * For clarification, the widget asks for “Twitter Name” Should I include the @?
   
   I’ve tried both @OpenClosProject OpenClosProject
 * Same error message.
 * How can I debug this?
 * [http://wordpress.org/plugins/rotatingtweets/](http://wordpress.org/plugins/rotatingtweets/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Martin Tod](https://wordpress.org/support/users/mpntod/)
 * (@mpntod)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter/#post-4365830)
 * The best way to debug the problem is to look at the source code for the page.
   There should be some error messages in there that explain the problem. You may
   also see some further error messages if on the regular page if you let the error
   message rotate.
 * If there is a problem with the connection, you should also see a message when
   you save the settings on the settings page.
 * I normally use it without the @ sign.
 *  Thread Starter [douglashanks](https://wordpress.org/support/users/douglashanks/)
 * (@douglashanks)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter/#post-4365833)
 * I found the problem accidentally. It was because that account had yet to tweet
   anything. As soon as I made a tweet it showed up.
 * However that account did receive a mention, but I don’t think your widget supports#
   tags or mentions.
 * Thank you
 *  Plugin Author [Martin Tod](https://wordpress.org/support/users/mpntod/)
 * (@mpntod)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter/#post-4365881)
 * Douglas,
 * Thanks for mentioning that. I’ll see if there’s a way of detecting it and giving
   a more useful error message.
 * You can easily access tags and references by using the search function.
 * Martin
 *  [Konradson](https://wordpress.org/support/users/konradson/)
 * (@konradson)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter/#post-4366083)
 * Haha! I was trying to solve this one for like half an hour and realised that 
   I haven’t tweeted anything on this particular account!
 * Anyway, thanks for this awesome plugin!
 * Here is how it looks:
 * [http://www.thousandmilesstudio.com](http://www.thousandmilesstudio.com)
 * Scroll down to bottom. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem retrieving data from Twitter’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/rotatingtweets.svg)
 * [Rotating Tweets (Twitter widget and shortcode)](https://wordpress.org/plugins/rotatingtweets/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/rotatingtweets/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/rotatingtweets/)
 * [Active Topics](https://wordpress.org/support/plugin/rotatingtweets/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/rotatingtweets/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/rotatingtweets/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Konradson](https://wordpress.org/support/users/konradson/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/problem-retrieving-data-from-twitter/#post-4366083)
 * Status: resolved