Title: Problem running backup Last modified: January 4, 2023 --- # Problem running backup * Resolved [robwilc](https://wordpress.org/support/users/robwilc/) * (@robwilc) * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-running-backup/) * I get the message: * **Job failed with “but not responded for 10 seconds”** * Here is the output of my ‘information’, as instructed by the plugin: * ```wp-block-code WordPress version: 6.1.1 BackWPup version: 4.0.0 PHP version: 8.0.26  (64bit) MySQL version: 5.7.26-29-log cURL version: 7.80.0 cURL SSL version: OpenSSL/1.1.1s WP-Cron URL: https://xxxxxxxxxxxxxxxxxxxxxxxxxxxx/wp-cron.php Server self connect: Not expected HTTP response: Status-Code: 200 Server: openresty Date: Wed, 04 Jan 2023 11:14:44 GMT Content-length: 0 Strict-transport-security: max-age=31536000; includeSubDomains Document root: /var/www Temp folder: /var/www/wp-content/uploads/backwpup-82763c-temp/ Log folder: /var/www/wp-content/uploads/backwpup-82763c-logs/ Server: Apache Operating System: Linux PHP SAPI: cgi-fcgi Current PHP user: root Maximum execution time: 300 seconds BackWPup maximum script execution time: 120 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 453 Server Time: 11:14 Blog Time: 11:14 Blog Timezone:  Blog Time offset: 0 hours Blog language: en-GB MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 40M WP maximum memory limit: 256M Memory in use: 22.00 MB Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, intl, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, posix, pspell, readline, redis, session, shmop, soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, yaml, zip, zlib ``` * The host is GoDaddy.. if that helps. * I’ve tried the alternate cron approach, but when I do a run now, I get a blank page, and the backup doesn’t seem to run. * I’ve tried launching the backup with a link, but that again gives me a blank page. Viewing 7 replies - 1 through 7 (of 7 total) * [RadiantFreedom](https://wordpress.org/support/users/radiantfreedom/) * (@radiantfreedom) * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16343042) * I’m getting the same issue on one website I manage, yet it’s working normally on another: * Log from site the plugin’s broken on: * ```wp-block-code WordPress version: 6.1.1 BackWPup version: 4.0.0 PHP version: 7.4.30 (64bit) MySQL version: 8.0.28-0ubuntu0.20.04.3 cURL version: 7.58.0 cURL SSL version: OpenSSL/1.1.1 WP-Cron url: https://www.mrtaxes.ca/wp-cron.php Server self connect: Not expected HTTP response: Status-Code: 200 Date: Wed, 04 Jan 2023 20:36:03 GMT Server: Apache Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-control: no-cache, must-revalidate, max-age=0 Set-cookie: wfwaf-authcookie-7d44acb36043ad91efca4f100f534c18=5%7Cadministrator%7Cmanage_options%2Cunfiltered_html %2Cedit_others_posts%2Cupload_files%2Cpublish_posts%2Cedit_posts%2Cread %7C18c5c018627431647a0ae8f7d191de5ce0b4b0796c401c175d4f977cd6a20849; expires=Thu, 05-Jan-2023 08:36:04 GMT; Max-Age=43200; path=/; secure; HttpOnly Vary: IS_SUBREQ,Accept-Encoding,User-Agent Upgrade: h2 Referrer-policy: no-referrer-when-downgrade Content-length: 0 Content-type: text/html; charset=UTF-8 Document root: /home/mrtaxes/MrTaxes.ca/http Temp folder: /home/mrtaxes/MrTaxes.ca/http/wp-content/uploads/backwpup-35918a-temp/ Log folder: /home/mrtaxes/MrTaxes.ca/http/wp-content/uploads/backwpup-35918a-logs/ Server: Apache Operating System: Linux PHP SAPI: cgi-fcgi Current PHP user: mrtaxes Maximum execution time: 600 seconds BackWPup maximum script execution time: 30 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 493 Server Time: 20:36 Blog Time: 20:36 Blog Timezone: Blog Time offset: 0 hours Blog language: en-US MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 40M WP maximum memory limit: 256M Memory in use: 58.00 MB Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib ``` * Log from site the plugin’s working normally on: (funny thing is this site’s having server problems, so I’d expect this to be the site the plugin would fail on) * ```wp-block-code WordPress version: 6.1.1 BackWPup version: 4.0.0 PHP version: 8.0.25 (64bit) MySQL version: 5.7.23-23 cURL version: 7.81.0 cURL SSL version: OpenSSL/1.1.1n WP-Cron url: https://easycozy.ca/wp-cron.php Server self connect: Not expected HTTP response: Status-Code: 200 Date: Wed, 04 Jan 2023 20:40:34 GMT Server: Apache Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-control: no-cache, must-revalidate, max-age=0 Strict-transport-security: max-age=31536000 Content-security-policy: upgrade-insecure-requests X-content-type-options: nosniff X-xss-protection: 1; mode=block Expect-ct: max-age=7776000, enforce Referrer-policy: Array Vary: Accept-Encoding Upgrade: h2,h2c Host-header: c2hhcmVkLmJsdWVob3N0LmNvbQ== X-frame-options: SAMEORIGIN Content-length: 0 Content-type: text/html; charset=UTF-8 Document root: /home1/fivonex8/public_html/easycozy Temp folder: /home1/fivonex8/public_html/easycozy/wp-content/uploads/backwpup-e72dd1-temp/ Log folder: /home1/fivonex8/public_html/easycozy/wp-content/uploads/backwpup-e72dd1-logs/ Server: Apache Operating System: Linux PHP SAPI: litespeed Current PHP user: fivonex8 Maximum execution time: 600 seconds BackWPup maximum script execution time: 30 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 493 Server Time: 20:40 Blog Time: 12:40 Blog Timezone: Blog Time offset: -8 hours Blog language: en-US MySQL Client encoding: utf8 PHP Memory limit: 512M WP memory limit: 40M WP maximum memory limit: 512M Memory in use: 190.00 MB Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, soap, sockets, sodium, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib ``` * [vladocz](https://wordpress.org/support/users/vladocz/) * (@vladocz) * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16345154) * Hello, I have the exact same problem with exact same behavior. backwpup is normally working on my site on PHP 7.4.x but when I update version PHP to 8.0.x, ther will start same problems. * Use alternate cron will no help, I see only blank screen too. Now, I tried this on two different sites, two different hostings. * I tested WP from about 5.8 to 6.1.1, your plugin with previous version and now the latest 4.0.0. Still the same. * [RadiantFreedom](https://wordpress.org/support/users/radiantfreedom/) * (@radiantfreedom) * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16346553) * I have tried it on a 3rd site, a database only backup ran no problem, the scheduled backups, both full site, and database only, ran OK, but when I just attempted to run a manual backup of the full site, the same no response error occurred. This is 3 different sites, on 3 different hosts, I’ve tested this on. Here’s the log for comparison: * ```wp-block-code WordPress version: 6.1.1 BackWPup version: 4.0.0 PHP version: 8.0.26 (64bit) MySQL version: 10.3.37-MariaDB-1:10.3.37+maria~ubu2004 cURL version: 7.68.0 cURL SSL version: OpenSSL/1.1.1f WP-Cron url: https://www.truevikingfinance.ca/wp-cron.php Server self connect: Response Test O.K. Document root: /customers/7/5/1/truevikingfinance.ca/httpd.www Temp folder: /customers/7/5/1/truevikingfinance.ca/httpd.www/wp-content/uploads/backwpup-59792a-temp/ Log folder: /customers/7/5/1/truevikingfinance.ca/httpd.www/wp-content/uploads/backwpup-59792a-logs/ Server: Apache Operating System: Linux PHP SAPI: cgi-fcgi Current PHP user: truevikingfinance.ca Maximum execution time: 0 seconds BackWPup maximum script execution time: 30 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 493 Server Time: 22:21 Blog Time: 17:21 Blog Timezone: America/Toronto Blog Time offset: -5 hours Blog language: en-CA MySQL Client encoding: utf8mb4 PHP Memory limit: 536870912 WP memory limit: 40M WP maximum memory limit: 536870912 Memory in use: 36.00 MB Disabled PHP Functions:: disk_total_space, diskfreespace, exec, system, popen, proc_open, proc_nice, shell_exec, passthru, dl Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, gd, gettext, hash, iconv, imagick, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, soap, sodium, sqlite3, standard, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib ``` * Thread Starter [robwilc](https://wordpress.org/support/users/robwilc/) * (@robwilc) * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16347685) * I changed my PHP version back to 7.4… Run Now doesn’t work still: * **Unexpected HTTP response:**Status-Code: `200` Server: `openresty`Date: `Fri, 06 Jan 2023 11:43:56 GMT`Content-length: `0`Strict-transport-security: `max-age =31536000; includeSubDomains` * Also, before I made the PHP change, I tried scheduling a backup job for 30 minutes or so into the future. It doesn’t run at all. * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16381328) * hi there, * you can fix this by using another cron method. modify **wp-config.php** ( you can find this file in your root directory ), and **BEFORE** the line:**/\* That’s all, stop editing! Happy blogging. \*/**add this line:`define('ALTERNATE_WP_CRON', true );` * After that the job should works fine. * Thread Starter [robwilc](https://wordpress.org/support/users/robwilc/) * (@robwilc) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16381340) * Hi, * Are you replying to me? duongcuong96? * If I try the alternate cron method, then the run now doesn’t work … but are you saying that the scheduled backup WILL work? * [RadiantFreedom](https://wordpress.org/support/users/radiantfreedom/) * (@radiantfreedom) * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16571302) * [@robwilc](https://wordpress.org/support/users/robwilc/) – for scheduled events not firing on time or at all, I’ve found the plugin WP Crontrol helps fix this. They way WordPress Cron works is it only fires if the site receives an HTTP or HTTPS request – so if your site has long periods of no traffic, this can prevent Cron events from triggering. WP Crontrol fixes this by pinging the site when Cron events are scheduled so the scheduled tasks fire off on time. * [@duongcuong96](https://wordpress.org/support/users/duongcuong96/) – what exactly does that fix? Sheduled backups not running, or manual backups stalling and failing every time? That’s an issue that came with an update to this plugin back around mid January. So look to whatever you changed around that time and find the bug that broke manually running backups. This issue, for me, occurs across multiple sites I manage, affecting each of them slightly differently, some database backups work normally on, some they don’t, but in all cases, full backups always fail. A fix that fixes manual backups but breaks scheduled backups is no good, as I need those automatic backups to work, as I manage many sites as a pro web developer and don’t have the time to be running from site to site manually running daily backups, 7 days a week even through holidays. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Problem running backup’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 10 replies * 4 participants * Last reply from: [RadiantFreedom](https://wordpress.org/support/users/radiantfreedom/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/problem-running-backup/#post-16571302) * Status: resolved