Title: problem saving email with image
Last modified: August 13, 2019

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# problem saving email with image

 *  Resolved [tachyonftl](https://wordpress.org/support/users/tachyonftl/)
 * (@tachyonftl)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-saving-email-with-image/)
 * Hello, does anyone else encountered the problem of not being able to save an 
   email with image added? Does it have to do with memory? (My settings–wordpress
   configuration memory limit 40M; PhP configuration Memory Limit: 256M; Upload 
   Max Size: 1024M; PhP version; Webserver Configuration PHP Version: 7.0.29 MySQL
   Version: 5.6.41) Thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Adrian Tobey](https://wordpress.org/support/users/trainingbusinesspros/)
 * (@trainingbusinesspros)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-saving-email-with-image/#post-11827721)
 * Hi there,
 * This is not an issue we’ve seen before. There is not enough information here 
   to provide an adequate response. But it most likely has nothing to do with your
   PHP configuration.
 * Solving this will likely require someone logging into your site to diagnose the
   problem. However, this is an advanced support service.
 * Please consider becoming a premium customer to receive advanced support. [Premium Support](https://www.groundhogg.io/downloads/support/)
 *  Thread Starter [tachyonftl](https://wordpress.org/support/users/tachyonftl/)
 * (@tachyonftl)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-saving-email-with-image/#post-11828920)
 * If I buy the premium support, will I be able to upgrade later to the all-access
   pass and and not get double charged?
 *  Thread Starter [tachyonftl](https://wordpress.org/support/users/tachyonftl/)
 * (@tachyonftl)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-saving-email-with-image/#post-11828981)
 * OK I found the bug. If the photo that I uploaded had a space in the filename (
   and it would automatically get replaced with “-” once uploaded into WP), the 
   email doesn’t save with the image inserted. If I rename the same image with no
   dashes or spaces, it will save the email with image in it (FYI, I did this with
   all plugins deactivated except for groundhogg) Hope this helps.
 *  Plugin Author [Adrian Tobey](https://wordpress.org/support/users/trainingbusinesspros/)
 * (@trainingbusinesspros)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-saving-email-with-image/#post-11828999)
 * If you decide to upgrade please contact us and we will prorate your upgrade. 
   🙂
 * We will look into this email issue. thank you for bringing it to our attention.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘problem saving email with image’ is closed to new replies.

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## Tags

 * [image](https://wordpress.org/support/topic-tag/image/)
 * [Saving](https://wordpress.org/support/topic-tag/saving/)

 * 4 replies
 * 2 participants
 * Last reply from: [Adrian Tobey](https://wordpress.org/support/users/trainingbusinesspros/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/problem-saving-email-with-image/#post-11828999)
 * Status: resolved