Title: Problem scanning
Last modified: August 30, 2016

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# Problem scanning

 *  [S0lem](https://wordpress.org/support/users/s0lem/)
 * (@s0lem)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/problem-scanning/)
 * when I click to scan nothing happens , appears the written page “scan complete”
   but without information of good, warm etc … and not appear the build button ..
 * I tried to install other versions but gave the same
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 1 replies (of 1 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/problem-scanning/#post-6244740)
 * Hey Solem,
 * I think you may have a file/folder with either permission or special characters
   in them that your version of PHP is having issues reading and converting. I’m
   going to be looking into a work around for this. The best way to test is to just
   filter out your root path and see if the scanner works. If it does then somewhere
   in your directory tree there is a file/folder that would need to be excluded 
   to get the scanner to finish…
 * Thanks

Viewing 1 replies (of 1 total)

The topic ‘Problem scanning’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/problem-scanning/#post-6244740)
 * Status: not resolved