Title: Problem Subscribing
Last modified: August 31, 2016

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# Problem Subscribing

 *  Resolved [obertscloud](https://wordpress.org/support/users/obertscloud/)
 * (@obertscloud)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-subscribing/)
 * There was a problem with the request when someone tries to sign up what do I 
   do ?
 * [https://wordpress.org/plugins/email-subscribers/](https://wordpress.org/plugins/email-subscribers/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [storeapps](https://wordpress.org/support/users/storeapps/)
 * (@storeapps)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/problem-subscribing/#post-7243839)
 * [@obertscloud](https://wordpress.org/support/users/obertscloud/),
 * Are you using latest version of Email Subscribers (v3.1.2)? If not, please update
   to latest version & then have a check.
 * Even though the notice says there was a problem with the request, but does that
   subscriber’s email gets subscribed under **Subscribers**?
 * Also, please check the file and folder permissions on your site. By default, 
   the files and folder permissions should be 644 and 755 respectively. So, request
   you to kindly have a check with the permissions of files & folder using FTP.
 * Adding further, please provide us your site url where the issue is happening 
   so that we can check into it.

Viewing 1 replies (of 1 total)

The topic ‘Problem Subscribing’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

## Tags

 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [request](https://wordpress.org/support/topic-tag/request/)

 * 1 reply
 * 2 participants
 * Last reply from: [storeapps](https://wordpress.org/support/users/storeapps/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/problem-subscribing/#post-7243839)
 * Status: resolved