Title: Problem upgrading Assistant credentials
Last modified: August 8, 2019

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# Problem upgrading Assistant credentials

 *  Resolved [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/)
 * (@alwaysenthusiast)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-upgrading-assistant-credentials/)
 * I get the notice: “You entered the credentials for old version of Watson Assistant(
   v1) that uses Skills (previously Workspaces). Please retrieve new credentials(
   v2) that uses Assistants as written above.” I understand Watson now uses “Assistant”
   with “Skills” while it previously was only “Skills”. Hence, I am requested to
   relink the plugin. The instruction to link the plugin to the IBM service is as
   follows:
    -  Go to your IBM Cloud Dashboard. If nothing shows up, be patient. Sometimes
      it takes a while to load.
       Click on your Watson Assistant service name in 
      Services list. Click “Launch tool”. On the tool’s page go to “Assistants” 
      tab. On the Assistants tab, call the menu of your Assistant by clicking on
      the “threee dots” button on the right and select “View API details” in the
      menu. Copy “Assistant URL”, “Username” and “Password” values.
 * It also says if I don’t have username and password (these are blank on my IBM
   page) only put in your API Key. The problem is that my IBM page provides the “
   Assistant Id” but no “API Key”. It is unclear if the “Assistant ID” is the same
   as the “API Key”. Filling in the new values would erase the old password and 
   I can’t restore that since the plugin hides it. It would make me lose the link
   between the plugin and the IBM service so I don’t want to use trial and error.
   Please clarify (and perhaps update your instruction within the plugin so it matches
   the labels presenten in the IBM interface).
 * Thanks for an otherwise good plugin 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-upgrading-assistant-credentials%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
 * (@intelahelp)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-upgrading-assistant-credentials/#post-11812025)
 * Hello [@alwaysenthusiast](https://wordpress.org/support/users/alwaysenthusiast/).
 * Sorry you are having problems.
    We will update our instructions in the next release.
   If you don’t have username and password in your credentials, please contact [IBM Watson support](https://www.ibm.com/watson/products-services/).
   Thank you
 *  Thread Starter [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/)
 * (@alwaysenthusiast)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-upgrading-assistant-credentials/#post-11812165)
 * The username and password appeared on the IBM page after 3-4 hours. The problem
   is now solved and the plugin is now working fine.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem upgrading Assistant credentials’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [AlwaysEnthusiast](https://wordpress.org/support/users/alwaysenthusiast/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/problem-upgrading-assistant-credentials/#post-11812165)
 * Status: resolved