Title: Problem uploading
Last modified: March 10, 2024

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# Problem uploading

 *  Resolved [William Vinicius](https://wordpress.org/support/users/william-vinicius/)
 * (@william-vinicius)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-uploading-7/)
 * A problem with the plugin started this Saturday. I do the entire procedure of
   uploading an image, it completes the process, but the image is not sent to the
   server.
 * I’ve already activated the WordPress debug, and it doesn’t show any errors.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [file manager support](https://wordpress.org/support/users/filemanagersupport/)
 * (@filemanagersupport)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17489944)
 * Hello [William Vinicius](https://wordpress.org/support/users/william-vinicius/)
   
   This problem is quite common and typically arises due to file and folder permission
   issues. If you don’t have the necessary read-write permissions on your hosting
   server, it can prevent the file from being uploaded successfully.
 * To address this, we recommend checking the file/folder permissions on your server
   and ensuring they are correctly configured. You can find detailed instructions
   on how to do this in the following article: [ [WordPress File Permissions Guide](https://developer.wordpress.org/advanced-administration/server/file-permissions/)].
 * If you face any challenges with changing file permissions. Please consider getting
   in touch with your hosting provider.
   Thanks,WP File Manager Support Team
 *  Thread Starter [William Vinicius](https://wordpress.org/support/users/william-vinicius/)
 * (@william-vinicius)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17491314)
 * I’ve already checked the folder permissions, they’re all correct at 755. I’ve
   already changed it to 777 and it didn’t upload.
 * I installed another similar plugin and it sends normally.
 *  [shaunbowen](https://wordpress.org/support/users/shaunbowen/)
 * (@shaunbowen)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17493536)
 * Not sure if it is related, but I am having problems uploading a .mobileconfig
   file using this plugin. Issues started this week.
 * The inspector shows an error loading admin-ajax.php but only after I have tried
   to upload a file.
 *  [file manager support](https://wordpress.org/support/users/filemanagersupport/)
 * (@filemanagersupport)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17508508)
 * Hello [William Vinicius](https://wordpress.org/support/users/william-vinicius/)
   and [shaunbowen](https://wordpress.org/support/users/shaunbowen/),
   Please update
   the plugin to the latest version.If the issue persists, kindly send us the debug
   logs at [support@filemanagerpro.io](https://wordpress.org/support/topic/problem-uploading-7/support@filemanagerpro.io?output_format=md).
   We are awaiting your confirmation.Regards,WP File Manager Support Team
 *  [shaunbowen](https://wordpress.org/support/users/shaunbowen/)
 * (@shaunbowen)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17508677)
 * [@filemanagersupport](https://wordpress.org/support/users/filemanagersupport/)
   I have updated to the latest version and the issue still persists.
 * I have also tried installing the plugin on a different website and it still won’t
   allow me to upload the file. I tried a .mobileconfig file and a .zip file, neither
   would work.
 * The inspector shows the following error for admin-ajax.php: **Failed to load 
   resource: the server responded with a status of 403 ()**
 * Unfortunately I cannot view/download log files with the free version of this 
   plugin, it says I need the Pro version.
 *  [duplicatepagesupport](https://wordpress.org/support/users/duplicatepagesupport/)
 * (@duplicatepagesupport)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17511677)
 * Hey @[shaunbowen](https://wordpress.org/support/users/shaunbowen/),
 * We’ve noticed that some users, including you, are having trouble uploading files
   due to certain security settings by hosting providers. We’ve fixed any issues
   on our end, but the hosting provider’s firewall may still be causing problems.
 * To fix this, please contact your hosting provider and ask them to remove any 
   blocks affecting our plugin. We’re also working with Wordfence to ensure everything
   is secure.
 * Could you let us know your hosting provider’s name? This will help us work with
   them directly.
 * Thank you for your understanding.
 * Best regards,
   WP File Manager Support Team

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problem uploading’ is closed to new replies.

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 * 6 replies
 * 4 participants
 * Last reply from: [duplicatepagesupport](https://wordpress.org/support/users/duplicatepagesupport/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/problem-uploading-7/#post-17511677)
 * Status: resolved