Title: Problem when a user registered
Last modified: September 17, 2018

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# Problem when a user registered

 *  Resolved [wcrozzo](https://wordpress.org/support/users/wcrozzo/)
 * (@wcrozzo)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/)
 * Hello,
 * I have installed you’re plugin to manage users in our website. However, when 
   a new user register on the site, when he disconnect and try to reconnect later,
   the error about a wrong password pop out. I tried it with a false account, and
   i got the exact same error.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-when-a-user-registered%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [wcrozzo](https://wordpress.org/support/users/wcrozzo/)
 * (@wcrozzo)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10699504)
 * Need help please.
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10699557)
 * Hi [@wcrozzo](https://wordpress.org/support/users/wcrozzo/),
 * What version of the Ultimate member plugin you have installed on your site?
    
   Do you have any other membership plugins or caching plugins active on your site?
   This issue can be caused by the conflicts with your theme or other plugins. Please
   do a quick conflict test and see if this issue goes away. Here is the [doc on how to do a conflict test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test).
 * Regards.
 *  Thread Starter [wcrozzo](https://wordpress.org/support/users/wcrozzo/)
 * (@wcrozzo)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10699608)
 * I have the 2.0.25 version installed.
    I did the conflict test by deactivating
   all other plugins and switch themes. But the issue is still there.
 *  Thread Starter [wcrozzo](https://wordpress.org/support/users/wcrozzo/)
 * (@wcrozzo)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10702069)
 * Do you think, that the problem could come from your plugin ?
 *  Thread Starter [wcrozzo](https://wordpress.org/support/users/wcrozzo/)
 * (@wcrozzo)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10706204)
 * Well your plugin isn’t working well anymore, i come back 2 days after no connection
   and i can’t connect anymore.
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10732577)
 * Hi [@wcrozzo](https://wordpress.org/support/users/wcrozzo/),
 * Do you have caching plugins or server side caching e.g. Varnish cache, Memcached,
   Cloud flare etc. on your server? Have you tried excluding Ultimate member pages
   from the cache?
 * Regards.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problem when a user registered’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/problem-when-a-user-registered/#post-10732577)
 * Status: resolved