Title: Problem when accessing reports
Last modified: June 26, 2024

---

# Problem when accessing reports

 *  Resolved [serest](https://wordpress.org/support/users/serest/)
 * (@serest)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/)
 * Hello! I hope you can help me.
 * I can’t open the report desktop or other places. (Only text appears. See attached
   image) I go through different websites that have the same hosting.
 * What can be?
 * Everything was fine a few weeks ago.
 * [https://drive.google.com/file/d/1OEpc6jL48hGpVz_JCMuXSFHwhcWKtkpF/view?usp=sharing](https://drive.google.com/file/d/1OEpc6jL48hGpVz_JCMuXSFHwhcWKtkpF/view?usp=sharing)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-when-accessing-reports%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [serest](https://wordpress.org/support/users/serest/)
 * (@serest)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17850546)
 * I share a video where you can see the problem:
 * [https://drive.google.com/file/d/1enD0UWcQfWMaZDmEjttTHwRdUoGka-nf/view?usp=sharing](https://drive.google.com/file/d/1enD0UWcQfWMaZDmEjttTHwRdUoGka-nf/view?usp=sharing)
 *  Thread Starter [serest](https://wordpress.org/support/users/serest/)
 * (@serest)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17850551)
 *     ```wp-block-code
                     # Matomo
       ```
   
    - Versión del plugin Matomo: 5.1.0
    - Config existe y se puede escribir el él.: Sí (“$abs_path/wp-content/uploads/
      matomo/config/config.ini.php” )
    - JS Tracker existe y se puede escribir el él.: Sí (“$abs_path/wp-content/uploads/
      matomo/matomo.js” )
    - Directorios del plugin: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/
      plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
    - Escritura en el directorio Tmp: Yes ($abs_path/wp-content/cache/matomo)
    - Versión de Matomo: 5.1.0
    - idSite del blog de Matomo: 1
    - Versión instalable de Matomo: 5.1.0 (Install date: 2024-06-25 21:57:07)
    - Upgrades outstanding: No
    - Upgrade in progress: No
 * Endpoints
    - Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.
      js)
    - Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    - Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.
      php)
    - Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
 * Crons
    - Hora del servidor: 2024-06-26 03:22:09
    - Hora del blog: 2024-06-25 22:22:09 (Las fechas a continuación se muestran 
      en la zona horaria del blog)
    - Sync users & sites: Next run: 2024-06-26 21:59:31 (23 horas 37 min) ( Last
      started: 2024-06-25 21:59:31 (-22 min 38s). Last ended: 2024-06-25 21:59:31(-
      22 min 38s). Interval: daily)
    - Archive: Next run: 2024-06-25 22:57:09 (35 min 0s) ( Last started: 2024-06-
      25 21:57:11 (-24 min 58s). Last ended: 2024-06-25 21:57:11 (-24 min 58s). 
      Interval: hourly)
    - Update GeoIP DB: Next run: 2024-07-25 21:59:31 (29 días 23 horas) ( Last started:
      2024-06-25 21:59:31 (-22 min 38s). Last ended: 2024-06-25 21:59:34 (-22 min
      35s). Interval: matomo_monthly)
 * Comprobaciones obligatorias
    - Versión PHP >= 7.2.5: ok
    - PDO extensión: ok
    - PDO\MYSQL extensión: ok
    - MYSQLI extensión: ok
    - Otras extensiones requeridas: ok
    - Funciones requeridas: ok
    - Configuración PHP solicitada (php.ini): ok
    - Directorios con acceso de escritura: ok
    - Directorios con derechos de escritura para Administrador de etiquetas: ok
 * Comprobaciones opcionales
    - 64-bit PHP Binary: ok
    - Estado del rastreador: ok
    - Límite de memoria: ok
    - Zona Horaria: ok
    - Abrir URL: ok
    - GD > 2.x + Freetype (gráfica): ok
    - Otras extensiones: ok
    - Warning Otras funciones: warning (shell_exec It is recommended to turn on 
      this PHP built-in function. [Read this to learn more.](https://matomo.org/faq/troubleshooting/how-to-make-the-diagnostic-managing-processes-via-cli-to-display-ok/)
      set_time_limit mail parse_ini_file glob gzopen md5_file )
    - Filesystem: ok
    - Ultimo archivado completado exitosamente.: ok
    - Capacidades de la base de datos: ok
    - Tamaño máximo del paquete: ok
    - Geolocalización: ok
    - Actualizar sobre HTTPS: ok
    - Mobile Messaging SMS Provider: ok
    - Supports Async Archiving: No
    - Async Archiving Disabled in Setting: No
    - Location provider ID: geoip2php
    - Location provider available: Yes
    - Location provider working: Yes
    - Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)
 * Matomo Settings
    - Track mode: default
    - Track ecommerce: Yes
    - Track codeposition: footer
    - Track api endpoint: default
    - Track js endpoint: default
    - Version history: 5.1.0
    - Core version: 5.1.0
    - Last tracking settings update: 1719370771
    - Last settings update: 1719370771
 * Logs
    - Ninguno:
 * WordPress
    - Home URL: $site_url
    - Site URL: $site_url
    - WordPress Version: 6.5.5
    - Number of blogs: 1
    - Multisite Enabled: No
    - Network Enabled: No
    - WP_DEBUG: No
    - WP_DEBUG_DISPLAY: Yes
    - WP_DEBUG_LOG: No
    - DISABLE_WP_CRON: –
    - FORCE_SSL_ADMIN: Yes
    - WP_CACHE: Yes
    - CONCATENATE_SCRIPTS: –
    - COMPRESS_SCRIPTS: –
    - COMPRESS_CSS: –
    - ENFORCE_GZIP: –
    - WP_LOCAL_DEV: –
    - WP_CONTENT_URL: $site_url/wp-content
    - WP_CONTENT_DIR: $abs_path/wp-content
    - UPLOADS: –
    - BLOGUPLOADDIR: –
    - DIEONDBERROR: –
    - WPLANG: –
    - ALTERNATE_WP_CRON: –
    - WP_CRON_LOCK_TIMEOUT: 60
    - WP_DISABLE_FATAL_ERROR_HANDLER: –
    - MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    - MATOMO_ENABLE_TAG_MANAGER: –
    - MATOMO_SUPPRESS_DB_ERRORS: –
    - MATOMO_ENABLE_AUTO_UPGRADE: –
    - MATOMO_DEBUG: –
    - MATOMO_SAFE_MODE: –
    - MATOMO_GLOBAL_UPLOAD_DIR: –
    - MATOMO_LOGIN_REDIRECT: –
    - Permalink Structure: /%postname%/
    - Possibly uses symlink: No
    - Upload base url: $site_url/wp-content/uploads
    - Upload base dir: $abs_path/wp-content/uploads
    - Upload url: $site_url/wp-content/uploads/2024/06
    - Custom upload_path:
    - Custom upload_url_path:
    - Compatible content directory: Yes
    - WP_Filesystem Initialized: Yes
 * WordPress Plugins
    - Advanced Shipment Tracking for WooCommerce: 3.5.3
    - AeroCheckout: Custom WooCommerce Checkout Pages: 3.4.0
    - All-in-One WP Migration: 7.78 (Network enabled)
    - CartFlows: 1.11.15
    - CartFlows Pro: 1.11.14
    - Checkout Field Editor for WooCommerce: 1.9.1
    - Code Snippets: 3.5.0
    - Easy Product Bundles for WooCommerce: 3.5.0
    - Elementor: 3.16.3
    - Elementor Pro: 3.7.2
    - Free Shipping Label: 2.6.13
    - Loco Translate: 2.6.6
    - Matomo Analytics – Ethical Stats. Powerful Insights.: 5.1.0
    - myStickymenu: 2.6.4
    - Photo Reviews for WooCommerce: 1.2.9
    - Product Feed PRO for WooCommerce: 12.9.5
    - SiteGround Optimizer: 7.4.1
    - Spectra: 2.7.9
    - Starter Templates: 3.4.1
    - Upsell Order Bump Offer for WooCommerce: 2.2.6
    - Variation Images Gallery for WooCommerce: 2.3.6
    - Variation Swatches for WooCommerce: 2.0.26
    - WooCommerce: 8.1.1
    - WooCommerce Cart Abandonment Recovery: 1.2.25
    - WooCommerce Direct Checkout: 3.2.4
    - WooCommerce Notification Premium: 1.4.6
    - WooCommerce Order Status Manager: 1.13.2
    - WPCode Lite: 2.1.2
    - WPForms: 1.7.5.3
    - WP Mail SMTP: 3.9.0
    - WPvivid Backup Plugin: 0.9.91
    - YITH WooCommerce Product Bundles: 1.27.0
    - Active Plugins: 29 (all-in-one-wp-migration:7.78 astra-sites:3.4.1 cartflows-
      pro:1.11.14 cartflows:1.11.15 code-snippets:3.5.0 easy-product-bundles-for-
      woocommerce:3.5.0 elementor-pro:3.7.2 elementor:3.16.3 free-shipping-label:
      2.6.13 insert-headers-and-footers:2.1.2 loco-translate:2.6.6 matomo:5.1.0 
      mystickymenu:2.6.4 sg-cachepress:7.4.1 ultimate-addons-for-gutenberg:2.7.9
      upsell-order-bump-offer-for-woocommerce:2.2.6 woo-advanced-shipment-tracking:
      3.5.3 woo-cart-abandonment-recovery:1.2.25 woo-checkout-field-editor-pro:1.9.1
      woo-photo-reviews:1.2.9 woo-product-feed-pro:12.9.5 woo-product-variation-
      gallery:2.3.6 woo-variation-swatches:2.0.26 woocommerce-notification:1.4.6
      woocommerce-order-status-manager:1.13.2 woocommerce:8.1.1 woofunnels-aero-
      checkout:3.4.0 wpforms:1.7.5.3 wpvivid-backuprestore:0.9.91)
    - Theme: astra (astra)
 * Server
    - Server Info: LiteSpeed
    - PHP OS: Linux
    - PHP Version: 7.4.33
    - PHP SAPI: litespeed
    - PHP Binary Name: /usr/local/bin/lsphp
    - PHP Maxmind DB extension: Not loaded
    - PHP Error Reporting: 0 After bootstrap: 0
    - Timezone: UTC
    - WP timezone: America/Bogota
    - Locale: es_ES
    - User Locale: es_ES
    - Memory Limit: 1G (At least 128MB recommended. Depending on your traffic 256MB
      or more may be needed.)
    - WP Memory Limit: 40M
    - WP Max Memory Limit: 1G
    - Timezone version: 2024.1
    - Time: 1719372130
    - Max Execution Time: 30
    - Max Post Size: 1G
    - Max Upload Size: 1073741824
    - Max Input Vars: 10000
    - Disabled PHP functions: Yes (show_source, system, shell_exec, passthru, exec,
      popen, proc_open)
    - zlib.output_compression is off: Yes
    - Curl Version: 7.61.1, OpenSSL/1.1.1k
    - Suhosin installed: No
 * Database
    - MySQL Version: 5.5.5
    - Mysqli Connect: Yes
    - Force MySQL over Mysqli: No
    - DB Prefix: wpp6_
    - DB CHARSET: utf8mb4
    - DB COLLATE:
    - SHOW ERRORS: No
    - SUPPRESS ERRORS: No
    - Uses Socket: No
    - Uses IPv6: No
    - Matomo tables found: 50
    - DB tables exist: Yes
    - Matomo users found: 1
    - Matomo sites found: 1
    - Permisos requeridos: OK
 * Browser
    - Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36(
      KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36)
    - Language: es,es-es,en-us,en
 *  Thread Starter [serest](https://wordpress.org/support/users/serest/)
 * (@serest)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17850569)
 * I tried entering from another browser and it works correctly! Thank you
 *  Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/)
 * (@dizzyatinnocraft)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17850991)
 * Hi [@serest](https://wordpress.org/support/users/serest/), were you using chrome?
 *  Thread Starter [serest](https://wordpress.org/support/users/serest/)
 * (@serest)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17851736)
 * Yes chrome! Do you know why it happens?
 *  Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/)
 * (@dizzyatinnocraft)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17852403)
 * Chrome is blocking some requests to your website, specifically, for files that
   provide styling information for Matomo. It doesn’t happen for me when I use chrome
   to view a test Matomo for WordPress deploy, so it might be due to a combination
   of chrome and something you’re hosting provider is doing (or another WordPress
   plugin). If you’d rather use chrome, I can look into it further. If you’re able
   to add a temporary WordPress user I can use with the matomo_view capability I
   can look into it myself (email dizzy (at) innocraft (dot) com if so). Otherwise
   I’ll have to walk you through getting some extra information.
 * Edit: you could also try clearing your browser cache on chrome. I’m not sure 
   if it will do anything, but it’s a simpler thing to try than doing the above.
    -  This reply was modified 1 year, 11 months ago by [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/).
    -  This reply was modified 1 year, 11 months ago by [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problem when accessing reports’ is closed to new replies.

 * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741)
 * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/matomo/)
 * [Active Topics](https://wordpress.org/support/plugin/matomo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/problem-when-accessing-reports/#post-17852403)
 * Status: resolved