Title: Problem when hitting back button
Last modified: June 20, 2022

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# Problem when hitting back button

 *  Resolved [andyfrancis15](https://wordpress.org/support/users/andyfrancis15/)
 * (@andyfrancis15)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/problem-when-hitting-back-button/)
 * When a user hits the back button while not finishing the quiz, when they try 
   to return a message appears stating that they have already passed the quiz but
   there is nothing in results for that user. How can I stop this happpening?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-when-hitting-back-button%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/problem-when-hitting-back-button/#post-15755245)
 * Dear [@andyfrancis15](https://wordpress.org/support/users/andyfrancis15/),
 * Thank you for your topic.
 * We would like to ask you to provide us with the **link** where the **given quiz
   is located**. Please make sure that it is open for the guests so that we will
   be able to check it.
 * Also, I would like to know do you mean the **Exit button** by saying the back
   button?
 * And if possible, could you please give us more clarifications such as screenshots,
   videos concerning your case.
 * Looking forward to hearing from you.
 * Thank you.
 *  Thread Starter [andyfrancis15](https://wordpress.org/support/users/andyfrancis15/)
 * (@andyfrancis15)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/problem-when-hitting-back-button/#post-15756107)
 * Hi,
    Im sorry, because it is a school with pupils I can’t give access but the
   issue is quite straight forward. If a user is half way through the quiz and they
   decide to come back later to finish, if they click to go back to the previous
   screen they cannot come back to complete the quiz. In fact they get a message
   saying they have already passed but there is no result in the back end.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/problem-when-hitting-back-button/#post-15756458)
 * Dear [@andyfrancis15](https://wordpress.org/support/users/andyfrancis15/),
 * Thank you for your reply.
 * We completely understand where the issue comes from.
 * You have activated the limitation option so the users can pass the quiz only 
   once.
    We have the **Turn on extra security check** option, so when the attempt
   limit of the quiz has reached, and a user tries to open your quiz in more than
   one tab concurrently, the results of their additional attempt will not be saved.
 * **See the screenshot:** [https://ibb.co/QCygwXP](https://ibb.co/QCygwXP)
 * When the participants click on the **Start Button**, it already counts as an 
   attempt, that is why when the page is refreshing or they are moving to another
   screen, after getting back to the Quiz the system displays the limitation message.
 * After disabling this option the issue may be solved partly.
 * Unfortunately, at the moment we do not have the **resume functionality,** which
   can allow users to not finish the quiz and move to another page then after getting
   back to it continue passing the quiz.
 * We will let you know if we add this function in our upcoming updates.
 * Thank you.
 *  Thread Starter [andyfrancis15](https://wordpress.org/support/users/andyfrancis15/)
 * (@andyfrancis15)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/problem-when-hitting-back-button/#post-15759627)
 * thank you for explaining

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem when hitting back button’ is closed to new replies.

 * ![](https://ps.w.org/quiz-maker/assets/icon-256x256.png?rev=2174282)
 * [Quiz Maker by AYS](https://wordpress.org/plugins/quiz-maker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/quiz-maker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/quiz-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/quiz-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/quiz-maker/unresolved/)
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 * 4 replies
 * 2 participants
 * Last reply from: [andyfrancis15](https://wordpress.org/support/users/andyfrancis15/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/problem-when-hitting-back-button/#post-15759627)
 * Status: resolved