Title: Problem when retrieving donations
Last modified: March 9, 2024

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# Problem when retrieving donations

 *  Resolved [um324](https://wordpress.org/support/users/um324/)
 * (@um324)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/)
    1. I am getting error when accessing my donations here: /wp-admin/edit.php?post_type
       =give_forms&page=give-payment-history
       The error is: There was a problem retrieving
       the donations. The page tries to reload every second. It is working fine with
       Test Donations but not with actual donations.
    2. In Reports, there is no option to drill down the donations for different forms,
       there is only a pie chart which just gives the total for each form. I can go
       to Legacy Reports and find that info but that’s extra steps.
    3. When I turn on WP_DEBUG, I am getting some Deprecated classes error messages
       because of which I recieve an error sometimes “There are critical errors on 
       the website”
    4. PDF Receipts Custom Template Builder is such a pain to use. Would be nice if
       we could use Elementor for that or any other drag drop templates. Please add
       more sample templates.
    5. For Offline Donations I want to enable add address fields. How can I do that?
    6. For Company Donations, I want to enable company address field. How can I do 
       that?
       Looking for a prompt reply. My website is not online currently. It’s on
       my local computer.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [alexwcoleman](https://wordpress.org/support/users/alexwcoleman/)
 * (@alexwcoleman)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/#post-17494306)
 * Hello,
 * Glad you reached out. Happy to help!
 * That specific error happens when there are one or more donations with missing
   data.
 * Go to Donations -> Donations and go through all your donations to see if any 
   of them are missing the donor (“donor missing”), or are not attached to any donation
   form (Untitled). It might be easiest to use the **Legacy View**, and start from
   the oldest donations first 😊:
 * ![Screenshot-2023-08-11-at-3-54-27-PM.jpg](https://i0.wp.com/d33v4339jhl8k0.cloudfront.
   net/inline/36546/bcc622aafffd37e76b297412382186f79c73c95d/4ca36d18c46d88908d4fcf97c45a2f7690c39d8c/
   Screenshot-2023-08-11-at-3-54-27-PM.jpg?ssl=1)
 * This sort of data corruption can happen when you update GiveWP from a really 
   old version to a newer version, or when a donation form or donor has been deleted.
 * The easiest way to fix the issue is to delete those donation entries.
 * Let us know about the above and we’ll look into this further if need be. Have
   a good day!
 *  Thread Starter [um324](https://wordpress.org/support/users/um324/)
 * (@um324)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/#post-17494596)
 * Thank you so much! The donation issue is fixed. I deleted the donations which
   had donor missing. I had 6 questions in my post, can you answer the rest as well?
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/#post-17496572)
 * Hi there.
 * > In Reports, there is no option to drill down the donations for different forms,
   > there is only a pie chart which just gives the total for each form. I can go
   > to Legacy Reports and find that info but that’s extra steps.
 * This is how the reports was designed to work. The legacy reports are different,
   and that’s the best workaround for now. However, we are always happy to improve
   our reports function.
 * Although we do not have this feature out of the box, it would be exciting and
   valuable to understand how it would work for you and improve your workflow, so
   the product development team has some insights into how it would behave.
 * Also, is there any workaround that you are using? It would be good to hear from
   you about that too, and what this feature would allow you to do. All ideas are
   appreciated, and I’m happy to share your insights with the product development
   team so that they can discuss the feasibility of this feature.
 * I hope this clarifies, and I look forward to hearing back from you!
 * > When I turn on WP_DEBUG, I am getting some Deprecated classes error messages
   > because of which I receive an error sometimes “There are critical errors on
   > the website”
 * Deprecation notices is something our team is already working on. However, deprecation
   notices do not generate fatal errors, so something else is generating those errors.
 * When you see a fatal error next time, you can ask your host for the error logs
   to check what is breaking on your website.
 * > PDF Receipts Custom Template Builder is such a pain to use. Would be nice if
   > we could use Elementor for that or any other drag drop templates. Please add
   > more sample templates.
 * The PDF Receipts builder is something we would love to work on. I’ll ping the
   product development team so they can analyze the viability and feasibility of
   adding it to our work timeline.
 * > For Offline Donations I want to enable add address fields. How can I do that?
 * You can do it like you do for any other payment gateway. Navigate to donations
   > settings > payment gateways > offline donations and then mark the collect billing
   details field as enabled.
 * > For Company Donations, I want to enable company address field. How can I do
   > that?
 * If you need to collect a new address field, you need to create this field using
   custom code or using the Form Field Manager add-on. There, you could create conditionals
   like this: “if the company field is not empty, then display the company address
   field.”
 * You can learn more about it here: [https://givewp.com/addons/form-field-manager/](https://givewp.com/addons/form-field-manager/).
 * Feel free to reach out to us if you have any further inquiries or require additional
   assistance. We’re always happy to help!
 *  Thread Starter [um324](https://wordpress.org/support/users/um324/)
 * (@um324)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/#post-17497751)
 * Thank you so much [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
   for the detailed explanation! Great support team!
 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/#post-17497757)
 * No problem! We will be here if you need further assistance.
 * If you’re all set, I will proceed to close this ticket on our end. You will receive
   a follow-up email to rate our team’s assistance. However, if you still require
   help, please reply to this message and we’ll ensure everything is resolved.
 * **If I was helpful, I’d love to earn a 5-star review from you!** Here are some
   options:
 * – [WordPress.org](http://wordpress.org/): [https://wordpress.org/support/plugin/give/reviews/#new-post](https://wordpress.org/support/plugin/give/reviews/#new-post)
   [](https://wordpress.org/support/plugin/give/reviews/#new-post)
   [](https://wordpress.org/support/plugin/give/reviews/#new-post)–
   Capterra: [https://reviews.capterra.com/products/new/be52200d-ecfa-4f4c-ba4c-5b2552deadb7](https://reviews.capterra.com/products/new/be52200d-ecfa-4f4c-ba4c-5b2552deadb7)–
   G2: [https://www.g2.com/products/givewp/reviews/start](https://www.g2.com/products/givewp/reviews/start)
 * Reviews help other organizations see how much value and success other GiveWP 
   users get from our products. I truly appreciate your time! (and you’d totally
   make my day again 😊).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem when retrieving donations’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/problem-when-retrieving-donations-2/#post-17497757)
 * Status: resolved