Problem when try to donload the installer

  • Resolved mariodts

    (@mariodts)


    3 years, 1 month ago

    Hi on the latest 3-4 versions of the plugin i have the same problem. When i create a package and try to download the installer i get this error

    Invalid request.

    and it doesn’t download it. When i refresh the page the package i created doesn’t appear on list.

    Where is the problem?

    • This topic was modified 3 years, 1 month ago by mariodts.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    3 years, 1 month ago

    Hi @mariodts ,

    Thanks for reaching out to Duplicator Support!

    It looks like there is a problem with your package creation.

    Hi Randy,

    I’m sorry you ran into an issue with Duplicator Pro.

    To properly diagnose the issue, could you please upload the package build to an uploading platform and share the download link in your next reply?

    For instructions, please see:

        – How do I read the package build log?
        – https://duplicator.com/knowledge-base/how-do-i-read-the-package-build-log/

    NOTE: The package log file includes sensitive information about your website. So, please consider removing any sensitive information from the package log file before uploading it.

    Alternatively, please contact Duplicator Pro support to help you with your issue:
    https://duplicator.com/contact/?form=1

    I’m looking forward to your reply!

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    3 years, 1 month ago

    Hi @mariodts ,

    I’m closing this ticket for inactivity. Please don’t hesitate to contact us in a new ticket if you need any help with Duplicator.

    Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

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