Title: Problem With A Path
Last modified: August 30, 2016

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# Problem With A Path

 *  Resolved [anymvs](https://wordpress.org/support/users/anymvs/)
 * (@anymvs)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/problem-with-a-path/)
 * Hello,
 * I have problem with the root directory of my hosting and duplicator can’t see
   the html folder (root folder) since permissions are not set correctly !
 * Now at the beginning, when I install duplicator I was receiving the following
   error message:
 * Fail [D:/Hosting/11910854/html/]
    Fail [D:/Hosting/11910854/html/wp-snapshots]
   Fail [D:/Hosting/11910854/html/wp-snapshots/tmp]
 * I change WPPATH & SSDIR_PATH in the define.php file to this
 *     ```
       define('DUPLICATOR_WPROOTPATH', "D:/Hosting/11910854/html/");
       define("DUPLICATOR_SSDIR_PATH", "D:/Hosting/11910854/html/wp-snapshots");
       ```
   
 * I create folders wp-snapshots & tmp and give the correct permissions numbers…
   So now wp-snapshots & tmp passing the test but the root folder (html) not ! I
   can’t see the root folder of in my ftp account (that’s because the hosting company
   it’s so awesome :-/ ) So with other words I can’t change the permission in html,
   also I try to connect via SSH to see if it’s possible to make the changes from
   there :p :p I was thinking wrong ! no ssh available for the account…
 * if someone knows a good solution let me know!
 * If I don’t find a solution ! I will probably move the wordpress site manually
   🙁 and hopefully I will not lose any data!
 * Thank you guys!!
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [anymvs](https://wordpress.org/support/users/anymvs/)
 * (@anymvs)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/problem-with-a-path/#post-6206255)
 * No solution guys :p
 * it’s a windows hosting account and I can not set read and write permissions on
   the root ! Thanks !
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/problem-with-a-path/#post-6206431)
 * You may have to contact your host or server administrator. The code that does
   the checks is pretty basic, just a PHP is_readable function that returns true/
   false at this point you have to find a way to update the permission for the PHP
   process which can probably only be done by an Admin on the box…
 * Hope that helps!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem With A Path’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/problem-with-a-path/#post-6206431)
 * Status: resolved