Problem with adding items to the cart
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Hi! I have two sites using MyTickets, and they’ve both started showing issues with adding items to the cart.
To cut a long story short, we’re having either difficulty adding items to the cart or deleting them. We only seem to be able to resolve it by flushing the cache at the server end, which is impractical for every transaction.
I saw the post about GoDaddy, but we’re using SiteGround, who recently changed from using c-panel with (super cache I think) to SiteTools. Could this be a similar issue?
Thanks, Alex
The page I need help with: [log in to see the link]
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Hi Joe!
Sorry, I probably didn’t explain very well. Siteground recently stopped using cPanel – they now use something called SiteTools instead, and it uses something different for caching the site.
Regarding you last question, it only happens to logged-out users (I should have mentioned that before). In fact, when I was first told about the problem it was because customers who don’t have a login couldn’t add anything to the basket. When logged-in there are no issues at all.
When logged-out is as if you cannot make any changes to the cart unless the cache is flushed server-end. For example, when trying to delete items from the cart, it says updated, but as soon as you refresh the page the item comes back. It’s as if the cart stays the same as the first change/changes made after the cache is flushed.
I hope that makes sense!
Alex
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