Title: Problem with Attribute/Variation Sync from Square Last modified: November 17, 2023 --- # Problem with Attribute/Variation Sync from Square * Resolved [pedson88](https://wordpress.org/support/users/pedson88/) * (@pedson88) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/) * Basically this is a woocommerce site for my wifes floral shop. She needs to sell in person AND have a working E-commerce website. * So far I have learned the hard way that if I use WOO as the system of record then I can only sync one variation to square, which honestly is garbage. * So I changed to Square as the system of record and I am trying to add products there. However whenever I setup (2) attributes such as Stem Count & Color when it syncs back to woocommerce I can see it does so like this: * 7, Red | 7, White | 7, Yellow | 7, Pink | 7, Purple | 50, Red | 50, White | 50, Yellow | 50, Pink | 50, Purple | 12, Red | 12, White | 12, Yellow | 12, Pink | 12, Purple | 24, Red | 24, White | 24, Yellow | 24, Pink | 24, Purple | 36, Red | 36, White | 36, Yellow | 36, Pink | 36, Purple * So Basically it is combining the (2) attributes i am using to generate variations in SQUARE, to (1) attribute in woo commerce — this causes things like my swatch plugin to look like this : — [https://imgur.com/a/r3GT0MI](https://imgur.com/a/r3GT0MI) Viewing 9 replies - 1 through 9 (of 9 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17210731) * Hello [@pedson88](https://wordpress.org/support/users/pedson88/), Thank you for reaching out! * > So far I have learned the hard way that if I use WOO as the system of record > then I can only sync one variation to square, which honestly is garbage. * You can sync more than one variation. If you’re referring to [this part](https://woo.com/document/woocommerce-square/sync-settings/#section-4) of the documentation, it means the product needs to have one attribute, but that one attribute can have many terms/variations. :‎) * > So Basically it is combining the (2) attributes i am using to generate variations > in SQUARE, to (1) attribute in woo commerce — this causes things like my swatch > plugin to look like this : — [https://imgur.com/a/r3GT0MI](https://imgur.com/a/r3GT0MI) * Just to confirm, you’re not importing these as variable products from Square, it’s a one-variation product with custom attributes, correct? It would be great if you could attach a few screenshots of that product settings page in Square. * If you don’t already have a screenshot service installed, here are a few free options:  - [https://snipboard.io](https://snipboard.io/) - [http://skitch.com/](http://skitch.com/) - [http://getcloudapp.com/](http://getcloudapp.com/) * Also, please attach a copy of your system status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like [https://gist.github.com/](https://gist.github.com/). * Look forward to hearing back from you. * Thread Starter [pedson88](https://wordpress.org/support/users/pedson88/) * (@pedson88) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17210759) * Thanks for the quick reply. * check the Imgur link I sent it shows I am adding (2) option sets or attributes as woo calls them, to square directly. * that is then generating a decent number of variations which by the time the attribute options syncs back to woo it is only (1) attribute instead of 2. * so instead of having separate counts and colors in woo I just have 7, red | 10, blue * this causes the swatch plugin to go nuts * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17210793) * > this causes the swatch plugin to go nuts * I think the problem is here—primarily because the plugin doesn’t import Square’s custom attributes, let alone convert them into variations. * Link to image: [https://d.pr/i/PojBZO](https://d.pr/i/PojBZO) * Variations from Square can be imported directly if they meet the criteria outlined here: [WooCommerce Square Sync Settings](https://woo.com/document/woocommerce-square/sync-settings/#section-5). * Could you attempt deleting this product and then re-import it with all plugins disabled except WooCommerce and Square? * If you’re still encountering issues, please attach the details I mentioned in my previous response. * Let us know how it goes! * Thread Starter [pedson88](https://wordpress.org/support/users/pedson88/) * (@pedson88) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17210804) * hey so it’s not just the plug-in: I have already disabled the plug-in so that the product page goes back to just having drop downs to select variations. * I am not adding custom attributes in square. * I am just using the normal * ”option set” area that square provides to generate the variations. I watched the square video which showed this process. * are you saying this is wrong ? * I added the woo commerce attribute page here to this link also — [https://imgur.com/a/r3GT0MI](https://imgur.com/a/r3GT0MI) - This reply was modified 2 years, 6 months ago by [pedson88](https://wordpress.org/support/users/pedson88/). * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17210850) * > ”option set” area that square provides to generate the variations. I watched > the square video which showed this process. * From what I checked, each option is treated as one variation. * Please check this screencast: [https://d.pr/v/EJduIw](https://d.pr/v/EJduIw) * If you try to import this product, all these options will be imported as variations, each with a single attribute. In order for us to get a better understanding of the issue, **could you please provide the details I requested earlier?** * Thread Starter [pedson88](https://wordpress.org/support/users/pedson88/) * (@pedson88) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17210864) * Hey thanks for the video! it looks like that is exactly what I am doing — did you see the screenshots I uploaded? * here is the system report — [https://pastebin.com/NfwALVLP](https://pastebin.com/NfwALVLP) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17212106) * > here is the system report — [https://pastebin.com/NfwALVLP](https://pastebin.com/NfwALVLP) * Could you try downgrading your PHP version to `8.1`? Your current version of PHP is still considered experimental by some hosting providers. * > Hey thanks for the video! it looks like that is exactly what I am doing — did > you see the screenshots I uploaded? * Sorry for the repetitiveness, but I don’t see a screenshot of the product settings in Square. Could you please attach it? I’m trying to replicate the exact setup you have. * Look forward to hearing back from you. * Thread Starter [pedson88](https://wordpress.org/support/users/pedson88/) * (@pedson88) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17212123) * hey there. The second image from the top in this link is the options I added to square. Is there something else you want to see ? * > [View post on imgur.com](https://imgur.com/a/r3GT0MI) * I am using WordPress on Microsoft azure app service. I would have to research how to upgrade the php version as I am unsure how right now. * in the documentation it clearly states that syncing from WordPress to square only supports one attribute. I think it’s a (ridiculous and unusable) limitation on syncing back from square to WordPress as well? Seriously if this is the case it’s beyond insane. * I am probably just going to have to use square as a payment processor only. I can just have my wife enter in the prices for hand to hand sales. * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17218146) * Hi [@pedson88](https://wordpress.org/support/users/pedson88/), * > in the documentation it clearly states that syncing from WordPress to square > only supports one attribute. * I’d like to confirm that presently, syncing products with multiple attributes is not supported. For instance, if your variable product has `color` and `stem count` attributes, our recommendation is usually to combine these into a single attribute. That’s why you’re seeing `7, Pink` since the two have been combined to allow for syncing – [https://d.pr/i/4LJe0N](https://d.pr/i/4LJe0N). * More information about this can be found here in the FAQs section of the Square documentation -https://woo.com/document/woocommerce-square/faq/#section-5. * There’s an open feature request for this, and I would recommend upvoting it so that our developers can track demand – [https://woo.com/feature-request/allow-square-to-support-multiple-attributes-for-products/](https://woo.com/feature-request/allow-square-to-support-multiple-attributes-for-products/). * Thanks. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Problem with Attribute/Variation Sync from Square’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 10 replies * 3 participants * Last reply from: [abwaita a11n](https://wordpress.org/support/users/abwaita/) * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/problem-with-attribute-variation-sync-from-square/#post-17218146) * Status: resolved