Title: Problem with authentication
Last modified: August 13, 2019

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# Problem with authentication

 *  Resolved [caiqalmeida](https://wordpress.org/support/users/caiqalmeida/)
 * (@caiqalmeida)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/)
 * Hey, im having problems with my site, when i access birmind.com.br SSL its okay,
   but when i put www, isnt authenticated.
 * Can someone help me ? I dont know much about this subject.
 * Thankful in advance
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-authentication-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Mark](https://wordpress.org/support/users/markwolters/)
 * (@markwolters)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/#post-11830305)
 * Hi,
 * this happens because your certificate only contains bitmind.com.br and not www.
   birmind.com.br. For a certificate to be valid for the www domain, the www .birmind.
   com.br domain has to be present on the SSL certificate alongside the non-www 
   domain. Adding the www domain to the certificate will solve this issue.
    -  This reply was modified 6 years, 10 months ago by [Mark](https://wordpress.org/support/users/markwolters/).
 *  Thread Starter [caiqalmeida](https://wordpress.org/support/users/caiqalmeida/)
 * (@caiqalmeida)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/#post-11831677)
 * Hi Mark, thank you for your fast answer.
 * But i use a plugin called “Really Simple SSL”, do you know how i do it ? Because
   it is automatic, i dont need do set nothing on de plugin.
 *  Plugin Author [Mark](https://wordpress.org/support/users/markwolters/)
 * (@markwolters)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/#post-11831794)
 * Hi,
 * Really Simple SSL is not an SSL certificate but a tool to configure your site
   for SSL, the plugin requires a valid SSL certificate before it can work correctly.
 *  Thread Starter [caiqalmeida](https://wordpress.org/support/users/caiqalmeida/)
 * (@caiqalmeida)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/#post-11832115)
 * And how can i generate a valid SSL certificate ?
    I am a amateur in this things,
   can you show me some tutorial or something like that ? I would be very grateful
 *  Plugin Author [Mark](https://wordpress.org/support/users/markwolters/)
 * (@markwolters)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/#post-11833888)
 * We usually recommend to contact your hosting provider about this issue, they 
   have access to the server/certificate and can update the certificate for you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem with authentication’ is closed to new replies.

 * ![](https://ps.w.org/really-simple-ssl/assets/icon-256x256.png?rev=2839720)
 * [Really Simple Security - Simple and Performant Security (formerly Really Simple SSL)](https://wordpress.org/plugins/really-simple-ssl/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/really-simple-ssl/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/really-simple-ssl/)
 * [Active Topics](https://wordpress.org/support/plugin/really-simple-ssl/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/really-simple-ssl/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/really-simple-ssl/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Mark](https://wordpress.org/support/users/markwolters/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/problem-with-authentication-3/#post-11833888)
 * Status: resolved